Lead Audio Visual Field Technician

Key Responsibilities

• Lead the installation and de-installation of AV/TelePresence products.
• Supervise and guide AV Technicians during installation projects.
• Configure endpoints and infrastructure.
• Conduct room audits to ensure optimal technology performance.
• Perform preventative maintenance and readiness checks.
• Identify and resolve equipment failures with effective solutions.
• Complete post-installation assessments and user acceptance testing.
• Install software upgrades and manage break/fix and RMA requests.
• Act as a technical escalation point for ongoing faults.
• Interface with clients on-site in alignment with service level agreements.
• Provide project reporting and updates to management.
• Document hardware failures and supervise rack building processes.
• Travel nationally to customer sites as required.

Essential Criteria

• Proven experience leading AV Technician or Engineering teams.
• Hands-on experience terminating, configuring, and programming AV equipment (Extron, Cisco, Crestron, AMX).
• Ability to read and interpret technical plans and perform necessary configurations.
• Experience with AV/VC integrations.
• Agile mindset with a strong sense of urgency.
• High responsiveness, efficiency, and professionalism in customer interactions.
• Strong problem-solving mindset and technical curiosity.
• Able to thrive in fast-paced, high-pressure environments.
• Commitment to continuous technical development.
• Willingness and eligibility to travel and work globally.
• Reliable and capable of working independently and collaboratively.
• Excellent organizational and time management skills.
• Strong written and verbal communication skills.
• Critical thinking and adaptability to changing work conditions.
• Motivated team player.

Desirable Criteria

• Technical proficiency in: Control Systems (Crestron, AMX, Extron), Audio Systems (BIAMP, QSC, Polycom), Video Systems (Cisco, Polycom).