Lead- Assurance

Must Have Technical/Functional Skills

• Telecom & Networking: strong understanding of telecom network architectures and operations
• Hands-on knowledge of:
  • TCP/IP
  • DNS
  • DHCP
  • SNMP
  • BGP
  • MPLS
  • Ethernet Technologies
  • WAN/LAN Networks
• Understanding of Service Assurance and Fault Management concepts
• Familiarity with OSS/BSS environments

Testing Skills

• Functional Testing
• System Integration Testing (SIT)
• End-to-End Testing
• Regression Testing
• API Testing
• Automation Testing
• UAT Support
• Defect Management

Tools & Technologies

• ServiceNow
• BMC Remedy
• Jira
• Postman
• SOAP UI
• HP ALM / Azure DevOps
• Selenium or equivalent automation frameworks
• SQL and database validation

Analytical Skills

• Strong troubleshooting and root cause analysis skills
• Ability to correlate network events with business impacts
• Experience analyzing logs, alarms, incidents, and performance metrics

Responsibilities

Quality Assurance & Test Strategy

• Define and execute comprehensive testing strategies for telecom and networking applications
• Analyze business requirements, functional specifications, and network workflows to create effective test plans and testing approaches
• Develop detailed test scenarios covering:
  • Functional Testing
  • Integration Testing
  • Regression Testing
  • System Testing
  • End-to-End Testing
  • User Acceptance Testing

Test Design & Execution

• Design and execute positive, negative, boundary, and regression test cases
• Validate telecom business workflows, OSS/BSS integrations, and service assurance processes
• Perform manual and automated testing across multiple environments
• Ensure complete traceability between requirements, test cases, defects, and test results

Telecom & Network Assurance Validation

• Validate network monitoring and fault management systems
• Test alarm generation, event correlation, event suppression, and incident management workflows
• Simulate network failure scenarios, including:
  • Link failures
  • Router/Switch outages
  • Circuit disruptions
  • Bandwidth degradation
  • Service-impacting incidents
• Verify fault detection, service impact analysis, root cause identification, and remediation processes

OSS/BSS & Integration Testing

• Validate integrations across:
  • OSS Platforms
  • BSS Platforms
  • Service Assurance Systems
  • Inventory Systems
  • Provisioning Systems
  • Ticketing Platforms
• Test integrations with platforms such as:
  • ServiceNow
  • BMC Remedy
  • Monitoring and Event Management Systems
• Perform API validation for REST and SOAP services

Automation Testing

• Develop and maintain automated test scripts and regression suites
• Support CI/CD testing initiatives
• Improve test coverage and reduce manual effort through automation
• Collaborate with development teams to integrate automated testing into release pipelines

B2B Customer Journey Validation

• Validate customer-facing portals and operational workflows
• Ensure accurate visibility of incidents, tickets, notifications, and SLA performance
• Test end-to-end enterprise customer experiences during fault and restoration scenarios

Defect Management & Reporting

• Identify, analyze, document, and track defects through closure
• Participate in defect triage and root cause analysis sessions
• Provide daily and weekly quality reports highlighting:
  • Test execution status
  • Defect trends
  • Quality risks
  • Release readiness

Stakeholder Collaboration

• Collaborate with offshore and onshore teams, product owners, architects, and business analysts
• Translate business requirements into measurable testing objectives
• Communicate testing progress, risks, and recommendations to project stakeholders

Requirements

• Bachelor’s degree in Computer Science, Engineering, IT, Telecommunications, or related field
• Equivalent telecom service assurance/testing leadership experience may be considered

Benefits

• Discretionary Annual Incentive
• Comprehensive Medical Coverage:
  • Medical & Health
  • Dental & Vision
  • Disability Planning & Insurance
  • Pet Insurance Plans
• Family Support:
  • Maternal & Parental Leaves
• Insurance Options:
  • Auto & Home Insurance
  • Identity Theft Protection
• Convenience & Professional Growth:
  • Commuter Benefits
  • Certification & Training Reimbursement
• Time Off:
  • Vacation
  • Time Off
  • Sick Leave & Holidays
• Legal & Financial Assistance:
  • Legal Assistance
  • 401K Plan
  • Performance Bonus
  • College Fund
  • Student Loan Refinancing

Pay

$120,000 - $140,000 a year