Lead Associate Retail

About the Role

Mount Sinai Medical Center, South Florida's largest private independent not-for-profit hospital, is dedicated to delivering high-quality healthcare and fostering the next generation of medical pioneers. Our Gift Shop offers an opportunity to contribute to our mission by providing exceptional customer service and maintaining a boutique-level shopping experience for patients, visitors, employees, and guests.

Responsibilities

• Deliver an elevated, boutique-level customer experience by warmly welcoming every patient, visitor, employee, and guest, anticipating needs, providing knowledgeable product recommendations, and resolving concerns professionally.
• Process and display merchandise by accurately unpacking, counting, verifying shipments, pricing, labeling, and preparing products for the sales floor according to merchandising standards and visual display guidelines.
• Create a welcoming environment by greeting and assisting patients, visitors, physicians, volunteers, and hospital staff with professionalism, courtesy, compassion, and discretion.
• Operate the Point of Sale (POS) system to process sales transactions using credit cards, debit cards, Apple Pay, employee badge payroll deduction, gift cards, and other approved payment methods.
• Maintain sales floor presentation by ensuring the Gift Shop remains clean, fully stocked, visually appealing, and easy to shop, including organizing displays, straightening merchandise, and replenishing products.
• Proactively monitor sales floor inventory and restock shelves, fixtures, and displays throughout the day to ensure merchandise availability and an attractive presentation.
• Monitor inventory levels and communicate low stock, fast-selling items, and replenishment needs to management; assist with inventory control through cycle counts, vendor audits, and annual physical inventory.
• Maintain an organized stockroom by keeping it clean and efficient, storing merchandise properly, organizing backstock, and following safety and loss prevention procedures.
• Lead daily store operations, including opening and closing the Gift Shop, following operational procedures for register setup, reconciliation, security protocols, and end-of-day responsibilities.
• Support team development and leadership by assisting in onboarding and training new Sales Associates on customer service standards, POS procedures, merchandising practices, and daily operations.
• Generate sales reports by preparing accurate, timely, and organized sales, transaction, and inventory reports to support business analysis and daily operations.

Qualifications

• High School Graduate.
• Minimum of 1 year as a salesperson in a hospital gift shop or similar retail store, preferred.
• Ability to work well with co-workers and volunteers.
• Effective oral, written, and computational skills.

Benefits

• Health benefits
• Life insurance
• Long-term disability coverage
• Healthcare spending accounts
• Retirement plan
• Paid time off
• Pet Insurance
• Tuition reimbursement
• Employee assistance program
• Wellness program
• On-site housing for select positions