Lead Apartment Maintenance Technician

About the role

The Lead Maintenance Technician reports directly to the Community Manager. As the Lead Maintenance Technician, you are responsible for all preventative and reactive maintenance, ensuring the community is fully functional and operating at its best condition. Positively represents DMA by adhering to quality standards and a customer focused approach. Works with Community Manager to ensure that organizational goals are while adhering to DMA community standards.

Responsibilities

• Works with Community Manager to ensure that organizational goals are while adhering to DMA community standards.
• Aids Community Manager in accomplishing financial objectives by completing work in house where applicable, preventing theft of company equipment/supplies/inventory by securing maintenance shop, reducing equipment breakdown and/or failure, and adhering to budget.
• Consults with Community Manager when inventory is low and additional supplies are needed.
• Performs maintenance on vacant and occupied units in line with work order specifications.
• Remains in constant communication with Community Manager regarding any maintenance and/or safety issues.
• Follows DMA policies and procedures when completing all work orders.
• Performs plumbing, minor electrical, carpentry, and other interior repairs; including emergencies after-hours.
• Diagnoses and works with HVAC vendor for warranty repairs; handles non-warranty repairs/maintenance in-house when possible.
• Replaces filters and cleans air conditioning vents in vacant apartments and occupied units on as needed basis.
• Responsible for completing make-readies/turnovers (including painting, repairs, carpentry, wall/sheetrock repair, carpet shampoo/vinyl repair, lock changes, etc.) and reporting status to Community Manager.
• Assists at other DMA communities when needed.

Requirements

• At least 2 years of property maintenance experience (HVAC maintenance and repairs, completing work orders, make-readies, contractor relations, etc.) required.
• Excellent problem-solving skills; must be able to prioritize workload and delegate when necessary.
• Must have current EPA certification; CPO preferred.
• Must be able to meet the work schedule of the position, including being on-call, and handling after-hours emergencies.
• Must be able and willing to travel to other DMA properties when required.
• Must be able to operate hand and power tools and equipment.

Qualifications

• Professional skills needed for this position include adaptability, compassion, dedication, empathy, ethical, flexibility, honesty, humility, initiative, integrity, maturity, patience, presentation, reliability, respect, responsibility, self-confidence, sharing, and strong verbal and nonverbal communication.
• Abilities and skills needed for this position are analyzing, collaboration, computer skills, conflict resolution, creativity, critical thinking, decision making, emotional intelligence, implements, math, meeting deadlines, multitasking, organizational skills, planning, prioritizing tasks, problem-solving, rational thought, reading, researching, scheduling, self-directing, situational awareness, strategic thinking, teamwork, working independently, and writing.

Skills

• Valid Texas Driver’s License required.

Working Environment/Physical Demands

Normal physical activity can be strenuous and may involve prolonged standing, walking, reaching, bending, crouching, stooping, and laying. The operation of hand and power tools will be required for this position and the employee must be able to lift, push/pull, or carry up to 100 pounds. Must be able to work both indoors and outdoors and may be exposed to inclement weather. The Maintenance Technician may also be in situations where electrical shock hazards may occur and/or exposed to dangerous heights, dangerous chemicals, and skin irritants (i.e. cleaning solutions, solvents, insecticides). The use of goggles, gloves, safety boots, and other safety equipment may be required. While performing the demands described above, the Maintenance Technician will regularly be required to talk, hear, stand, and use hand and fingers to handle/feel objects, operate tools or controls, operate office equipment, and reach with hands/arms.