Lead Analyst, IT Governance (Service Management)

Responsibilities

Overseeing and monitoring of IT governance processes and activities including standards, policies, and procedures
Develop ITSM Strategy by formulating and implementing strategies to improve IT service delivery.
Develop, lead and manage Governance committee(s) focused on optimizing processes and policies around ITIL best practices and the following process topics: Incident Management, Problem Management, Service Request Management, Catalog Management, Change Management, Configuration Management, Asset Management, Managing service level agreements (SLAs) and operational metrics with the business.
Evaluate effectiveness of IT controls to ensure they adequately mitigate risks and comply with requirements. This includes controls related to access management, change management, incident response and service management.
Report barriers to resolution of Incidents, Service Requests, Problem Management, Change Management by identifying and addressing underlying problems with technical and business leads.

Qualifications

• Bachelor’s degree in the field of computer science or equivalent work experience required.
  Certification/Licenses: ITIL Certification preferred.
  5 years of experience technical experience in the field of information technology or computer science required.
  Proven analytical and problem-solving abilities.
  Proven techniques in Business Process Mapping.
  Experience working with business subject matter experts eliciting process details and work instructions.
  Demonstrable experience in requirements gathering and documentation.
  Ability to effectively prioritize and execute tasks in a high-pressure environment.
  Knowledge of ITIL framework.
  Knowledge of Agile framework.
  Participate in, adhere to, and support compliance program objectives
  The ability to consistently interact cooperatively and respectfully with other employees

Pay

USD $74,997.00 - USD $92,021.00 /Yr.

Schedule

M-F 8am to 5pm