Lead Alterations Specialist

Essential Job Functions

• Welcome all customers with genuine, and friendly enthusiasm over the phone and in person, communicating clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict.
• Responds promptly to all customer questions by providing product and service information.
• Drives customer loyalty by making clientele calls to maximize appointments, builds and provides customer service.
• 80% for Bridal, 30% for Dress. Floor Manager during peak sales times to offer fit and alterations consultations.
• Assists stylists in closing sales by consulting with customers regarding gown fit and customization.
• Promote all alteration services and personalization options
• Lead and oversee all alterations fittings, sewing, steaming, pressing and spot cleaning of garments to company standards.
• Maintain quality control guidelines and inspect all garments altered/steamed/pressed to verify pristine condition before final delivery to customer
• Train Alterations Specialists in fitting and sewing techniques
• Ensure ongoing product education for all Alterations team members
• Communicate daily sales goal achieved to Store Manager
• Use all approved systems and processes to manage the customer’s flow to deliver a 5 Star Customer Experience
• Maintain high dress code standards per her/himself per dress code

Physical Demands

• Stand, walk, and sit for extended periods of time
• Reach for tools and objects with hands and arms
• Climb stairs
• Stoop, kneel, crouch, or crawl
• Talk to and hear customers

Education & Credentials

• High School Diploma or degree
• Prior seeing experience required, preferably in bridal and/or special occasion production environment
• 1-2 years prior retail experience in an apparel or specialty store environment
• Prior experience with computerized POS system and ability to use one