Lead AIOps Engineer: Developer Experience

Convene, Inc. is a Tampa-based, award-winning technology services organization with offices and resources throughout the US, Mexico, and India. We serve successful, referenceable customers and offer competitive benefits and high-growth opportunities.

About the role

As Lead DevOps Engineer: Developer Experience, you will design, build, and support an AI-native Software Development Platform for our most critical and strategic online transaction-processing systems. We seek a builder with an entrepreneurial mindset—broadly collaborative, comfortable operating with ambiguity, and energized by the challenge of innovating and standing up new organizational capability. You will translate a bold vision into working software and durable engineering practice, then transfer what you’ve built to the teams that will scale it.

This role reports directly to the Senior Director, DevOps and has a dotted-line relationship to the Vice President, Enterprise Architecture. You will be embedded in our Enterprise Architecture team and act as a trusted advisor and supplier to our software engineers.

Responsibilities

• Work with DevOps, Enterprise Architecture, and Software Engineering teams to design, build, and roll out a Software Development Platform for traditional, AI-assisted, and agentic development that optimally integrates the tools our developers use every day.
• Collaborate with the Senior Enterprise Architect for Developer Experience to define and implement patterns, guardrails, skills, harnesses, metrics, and experiences that support high-quality, timely delivery.
• Validate the agentic development capability by using it to design, build, and verify production-grade software examples.
• Guide software engineers as they adopt the Software Development Platform, raising the bar on software quality, security, delivery velocity, and operational excellence.
• Continue to evolve our Software Development Platform as our business grows and AI advances.

Requirements

• 8+ years of professional software engineering experience, with 3+ years directing, mentoring, or leading other software engineers.
• Deep, hands-on experience designing and building production back-end systems and APIs, including RESTful services, event-driven architectures, and the data stores behind them.
• Experience with front-end development using React or a similar framework.
• Strong command of C#, .NET, and Azure, with a track record of writing code that is clean, testable, and operable in production.
• Practical experience building and operating cloud-native services on Microsoft Azure, including Azure API Management, Web Apps and Functions; identity; networking; and observability.
• Proficiency with the modern engineering toolchain we rely on, including Git, Azure DevOps (pipelines, repos, boards), VS Code, and SonarQube or comparable static analysis tools.
• Experience using Generative AI to develop enterprise software and production AI infrastructure such as MCP Servers.
• A demonstrated entrepreneurial mindset: broadly collaborative across disciplines, tolerant of ambiguity, biased toward action, and motivated by the opportunity to innovate and build new organizational capability.

Nice to Have

• Familiarity with additional relevant languages, frameworks, and runtimes such as React, Python, or Drupal/PHP.
• Experience leading platform or developer-productivity initiatives that impacted multiple engineering teams.
• Background in financial services, consumer credit, payments, or another regulated industry, including familiarity with the controls these environments require.
• Experience integrating AI into enterprise SDLC tooling, including governance, secrets handling, and audit considerations.
• Relevant contributions to open-source projects, technical writing, teaching, or speaking engagements.