Lead AI Product Manager

About the role

The Enterprise AI organization at Humana is a pioneering force, driving AI innovation across our Insurance and CenterWell business segments. By collaborating with world-leading experts, we are at the forefront of delivering cutting-edge AI technologies for improving care quality and experience of millions of consumers. Our goal is to create safe AI solutions that will revolutionize and improve healthcare experience and outcomes for our customers. We are actively seeking top talent to join us in shaping the future of healthcare through AI excellence.

Responsibilities

• Lead a complex product area within our applied AI portfolio, defining success, prioritizing problems, and identifying the best AI-driven strategies considering wider organizational context.
• Adapt and adjust strategies to reflect learnings and changes.
• Partner directly with business units to deeply understand their operations, capture requirements, map processes, and identify the most significant opportunities for AI-driven improvement.
• Translate business objectives and user needs into clearly scoped AI use cases and drive them from concept through prototyping, development, evaluation, and validation.
• Own the backlog - write epics, features, and stories; prioritize the work.
• Develop detailed program plans, milestones and risk mitigation strategies.
• Lead rapid prototyping of AI solutions, including GenAI applications, AI agents, conversational AI, and intelligent automation, to demonstrate feasibility and business value.
• Work with a cross-functional team of engineers, designers, and data scientists to define product vision, develop roadmaps, and drive progress against goals and milestones, while improving team health and up-leveling team effectiveness.
• Gather and analyze user research, business process data, and market analysis to inform product decisions and influence the wider product organization.
• Develop evaluation frameworks to test, benchmark, and compare AI models and platforms against enterprise success requirements.
• Identify opportunities and resolve dependencies by creating shared strategies across teams in adjacent product areas.
• Develop reusable product frameworks, playbooks, and best practices that accelerate AI solution delivery across the organization.
• Influence strategy and progress across partner teams, enhancing collaboration and resolving divergent goals.
• Communicate product strategy, progress, and business value with radical clarity to all stakeholders.
• Support the growth of PMs and cross-functional team members by providing mentorship, coaching, and hands-on guidance.

Qualifications

• Bachelor's degree or equivalent
• 7 years of experience, with 4+ years in product design, service design, program and/or product management roles
• Experience leading cross-functional product team(s) across a full product line: crafting product mission and strategy, defining requirements, coordinating resources, and driving the team to achieve key milestones and goals
• Demonstrated experience working directly with business stakeholders to gather requirements, map processes, and identify high-impact opportunities for AI-driven improvement
• Hands-on experience prototyping or building AI-powered solutions, not just managing them from a distance
• Experience with AI/ML products and platforms in enterprise environments, including GenAI applications, conversational AI, or intelligent automation
• Proven ability to drive a step change in the performance of a product and the effectiveness of the team that delivers it
• Experience managing products through the full lifecycle, from discovery through prototyping, validation, and deployment support
• Product & Technical Skills: Extensive understanding in analyzing large-scale, complex data sets and making effective decisions based on data; Experience integrating a diverse set of requirements from a broad set of users and business contexts into a single coherent product strategy; Deep understanding of AI/ML concepts and their practical implications for enterprise product design and process improvement; Knowledge of AI solution architectures (e.g., RAG, conversational AI, vector databases) sufficient to evaluate feasibility and guide implementation; Ability to lead the development of evaluation frameworks for assessing AI model and platform performance; Familiarity with design and prototyping tools (e.g., Figma, Miro) to communicate product vision and guide designers; Understanding of human-centered design principles and data visualization for AI-powered applications; Knowledge of responsible AI principles, bias mitigation, and ethical AI design
• Strategy, Leadership & Communication Ability: Synthesize complex information and translate between business language and technical concepts with radical clarity; Experience with product strategy, roadmap planning, feature prioritization, and agile delivery; Experience in healthcare

Preferred Qualifications

• 7+ years in product design, service design, UX/UI design, program and/or product management roles
• Experience in healthcare