Lead Admissions Rep/ Registrar - Full Time

About the Role

Provides Patient Care Services Representative coverage based on Clinic requirements. Assumes all Patient Care Services Representative job responsibilities in a multi-specialty medical facility serving the greater Riverside region.

Responsibilities

• Cooperate in the cross-training of this position to ensure adequate coverage at all times; cooperate in being cross-trained to another position to ensure coverage at all times.
• May travel between departments and facilities to assist in coverage as required.
• Assist in training of Patient Care Services staff (e.g., classroom, on-the-job settings).
• Responsible for following and keeping each provider’s schedule (i.e., out-of-office meetings, lunches, and/or vacations). Update provider’s calendar as needed in computer.
• Schedule new and established patients according to the approved Clinic guidelines of each practitioner and the appointment scheduling policies and procedures.
• Verify and update patient information following patient registration criteria; obtain copies of insurance card and collect payments and inform patients of payment responsibility. Make corrections into computer immediately.
• Make return appointments for patients within the scheduling guidelines. Cancel and reschedule patients as needed.
• Follow protocol for all patients’ check-in.
• Process daily tic sheets grouped by provider and ensure their balance with the edit. Process hospital charges for assigned provider on a daily basis.
• If assigned by department, keep database in order and store per protocol.
• Take messages for office staff and providers as requested and when appropriate.
• Duties may vary according to assignment (e.g., check-in or appointment scheduling for Patient Service Representative).
• Filing documents daily in medical records.
• Uphold and support the philosophy, objectives, and policies of the Riverside Medical Clinic.
• Assume responsibility for initiating a pleasant, patient-oriented atmosphere by displaying a professional attitude through performance, appearance, and demeanor.
• Maintain work area in a clean and organized manner.
• Annually participate and complete required health screening.
• Adhere to Safety Program as outlined in Core Competencies and Injury, Illness and Prevention Program.
• Maintains professional composure and confidence during stressful situations.
• Maintains open communication using appropriate chain of command regarding issues.
• Presents neat appearance in proper attire and identification as required by the position, department, and RMC policy.

Requirements

• High school diploma or general education degree (GED) required.
• Minimum of two years medical office experience required.
• General office experience, including clerical, computer, and telephone skills.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

• Challenging and rewarding work environment.
• Growth and development opportunities within UHS and its subsidiaries.
• Competitive compensation.