Lead Administrative Services

Exceptional Skills And Qualifications

• High School Diploma or GED required; Bachelor's degree in Business Administration, Healthcare Administration, Human Resources, Organizational Leadership, or a related field preferred.
• Certified Administrative Professional (CAP) credential preferred.
• 5+ years of experience managing complex calendars, meetings, communications, and confidential information required.
• 2+ years of experience in a lead, mentoring, project coordination, or informal leadership role preferred.

Promotes Administrative Excellence

• Drive continuous improvement.
• Serve as a role model for executive-level administrative support across the organization.

Leadership and Coordination

• Lead daily Administrative Services operations, ensuring high-quality service delivery, operational efficiency, and compliance with organizational standards.
• Provide coaching, mentoring, onboarding, and performance management support to Administrative Support Partners while fostering engagement and professional growth.
• Coordinate staffing, workload distribution, scheduling, and service coverage to ensure uninterrupted administrative support and meet evolving business needs.
• Partner directly with executive leaders to manage complex administrative responsibilities while modeling professionalism, confidentiality, responsiveness, and exceptional service.

Process Improvement and Quality Assurance

• Drive process improvement, quality assurance, and workforce initiatives through collaboration with leaders and stakeholders to enhance operational effectiveness and administrative excellence.