Lead Accounts Specialist - Hospice of Cincinnati

Job Overview

The Lead Accounts Specialist supports the Hospice of Cincinnati Business Office Manager by providing day-to-day operational oversight, staff guidance, hands-on training, payer expertise, AR follow-up support, and accountability monitoring for assigned revenue cycle functions. This role extends beyond individual account work and requires proactive leadership, timely escalation of concerns, productivity and quality monitoring, and consistent follow-through to ensure accounts are worked accurately, timely, and in alignment with payer requirements and departmental expectations.

Responsibilities

• Take ownership of the assigned work area by monitoring daily activity, identifying gaps, and following issues through resolution.
• Serve as the first point of support for Hospice of Cincinnati staff questions related to payer follow-up, billing requirements, account resolution, Epic workflows, denials, collections, and account prioritization. Also provide any staff training and education as needed.
• Lead by example by maintaining strong personal productivity, quality, professionalism, attendance, communication, and adherence to department expectations.
• Provide timely updates to the Hospice of Cincinnati Business Office Manager regarding staff performance concerns, workflow barriers, payer trends, unresolved accounts, and operational risks.
• Ensure staff understand expectations and work accounts according to departmental priorities, payer rules, and AR reduction goals.
• Address issues promptly and professionally to prevent repeated errors, delayed follow-up, or lack of accountability.
• Attend monthly payer meetings.

Requirements

• High School Diploma or GED (Required)
• 1 - 2 Years Experience Customer Service (Required)
• 2 - 3 years Billing and Follow Up experience (Required)

Qualifications

• Knowledge of revenue cycle operations, payer follow-up, billing requirements, denial resolution, collections, adjustments, and account documentation standards.
• Ability to review account activity, identify workflow gaps, and recommend appropriate next steps.
• Strong communication, coaching, problem-solving, organization, and follow-through skills.
• Ability to support staff professionally while maintaining accountability and department expectations.
• Ability to maintain confidentiality and comply with departmental, payer, regulatory, and organizational requirements.

Work Schedule

Full Time - 8am-4:30pm, Day Shift

Location

Hospice of Cincinnati – 4360 Cooper Rd, Cincinnati, OH 45242

Benefits

• Competitive shift differentials
• Opportunities for professional growth
• Comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement

Working Conditions

• Bending - Rarely
• Climbing - Rarely
• Concentrating - Continuous
• Learning - Hearing: Conversation - Consistently
• Hearing: Other Sounds - Consistently
• Interpersonal Communication - Kneeling - Occasionally
• Lifting 50+ Lbs. - Rarely
• Lifting <50 Lbs. - Occasionally
• Pulling - Rarely
• Pushing - Occasionally
• Reaching - Rarely
• Reading - Sitting - Consistently
• Standing - Rarely
• Stooping - Occasionally
• Talking - Consistently
• Thinking/Reasoning - Use of Hands - Consistently
• Color Vision - Occasionally
• Visual Acuity: Far - Frequently
• Visual Acuity: Near - Consistently
• Walking - Frequently