Lead Accounts Receivable Representative

About the role

The Lead Accounts Receivable Representative is responsible for interacting with customers to resolve internal and/or external issues delaying invoice payment, leading all aspects of problem solving and facilitating conversations with responsible parties. This role handles customer interaction from invoicing to cash collection and serves as the primary contact for problem resolution for the customers in their portfolio. The portfolio size is 200‑400 accounts totaling upwards of $20 M. The position requires on‑site presence at the facility located at 300 Industry Drive, Pittsburgh, PA. Relocation assistance is not available for this role at this time.

Responsibilities

• Communicate professionally, both written and verbal
• Effectively handle a high volume of email communication and phone contact
• Have a solid understanding of customer billing platforms that allow problem identification and solution
• Proficiency in key Excel functions that will drive collection efficiencies for large customers
• Leverage relationships across departments and business units to improve problem resolution and drive completion of action plans
• Proactively identify problems, potential risk, formulate sound solutions and develop and deliver action plans
• Drive accountability by raising delinquency issues within the customer and Thermo Fisher Scientific organizations
• Ability to react to and effectively handle changes in priorities based on business need
• Formulate a course of action to consistently accomplish or outperform established goals
• Recognize and raise changes in customer behavior that indicates increased risk of delinquency or default
• Ability to work with minimal direction; following guidelines and company policy
• Support development and implementation of on‑boarding content for new team members
• Use Practical Process Improvement techniques to identify and solution problem root cause
• Mentor and support other team members

Requirements

• High School Diploma and/or GED required
• 5+ years of experience in collections and/or business or an equivalent combination of education and experience
• Business to Business collections, customer service, or finance background and analytical skills necessary to reconcile customer trade accounts
• Demonstrate proficiency with MS Office (Word, Excel, and Outlook)
• Excellent written and verbal skills that allow effective communication via both phone and email
• Operates with a high degree of integrity, works well in a team environment

Qualifications

• Bachelor’s degree in a business field preferred
• Excellent written and verbal skills that allow effective communication via both phone and email; professional and customer focused manner with attention to detail
• Goal oriented
• Possesses a high degree of integrity
• Collection, customer service or finance background and analytical skills necessary to reconcile customer trade accounts
• Ability to work effectively with other team members in an open environment
• Proficiency in programs with MS Office (Word, Excel, and Outlook), Oracle, Cognos
• Travel may be required at times, up to 20%

Schedule

Work Schedule: Standard (Monday‑Friday)