Lead Account Manager - Industrial Water Treatment

Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Within this framework, Veolia's Water Technology Business brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy.

About the role

We're seeking a seasoned Lead Account Manager in our Chemical Solutions and Monitoring (CSM) division to work closely with a key heavy industrial account while providing leadership and mentorship to junior team members. You'll be a trusted technical advisor, strategic leader, and mentor who develops deep customer relationships while delivering creative solutions that improve energy and water sustainability, optimize profitability, and enhance asset protection. This role combines direct account responsibility with team leadership through mentorship and guidance.

Responsibilities

• Analyze, build, and optimize chemical treatment programs for Cooling Water, Boiler Water, Wastewater, Memchem, and Process Applications while guiding junior team members in technical excellence
• Conduct sample testing and deliver Technical Service Reports that analyze customer data, interpret results, and recommend improvement initiatives to enhance customer operations
• Execute our Account Management Excellence Program including Service Plans, Value Generation Plans, and Business Reviews to demonstrate measurable customer value
• Lead by example and provide active mentorship to Account Representatives and Account Managers, sharing expertise and best practices
• Guide junior team members through dotted-line reporting relationships, fostering their professional growth and commercial skills
• Consistently achieve and exceed annual revenue targets while managing margin reviews, price escalations, and complex commercial negotiations
• Follow and teach strategic selling processes, advanced prospecting techniques, and sophisticated negotiation strategies
• Maintain a robust sales funnel and secure new, recurring, profitable business opportunities for consistent year-over-year growth
• Plan and communicate Veolia's Value Generation Plans through projects that drive water & energy sustainability and improve asset protection
• Work safely at all times, following all EHS policies and procedures while promoting safety culture within the team

Requirements

• Bachelor's Degree, or equivalent, in Biology, Chemistry, Environmental Science or Engineering/Technologist (Chemical, Industrial, or Mechanical), preferred. Minimum 15+ years of direct experience in the field and water treatment industry will also qualify; high school education is required
• 5+ years of experience within water and process treatment industry
• Proven track record of consistently achieving and exceeding sales targets
• Demonstrated experience in strategic selling, prospecting, and negotiation
• Experience with consultative selling and technical solution development
• Leadership or mentorship experience preferred
• A full valid driver's license and willingness to travel (a learner’s permit or G1/G2 class will not qualify)

Skills

• Technical curiosity and superior problem-solving skills
• Sample analysis and testing while demonstrating mechanical and electrical aptitude for small-scale equipment and instrumentation
• Strong leadership and mentorship capabilities
• Exceptional interpersonal and communication abilities
• Customer-focused mindset with active listening skills
• Excellent time management in fast-paced environments
• Ability to lead by example and inspire junior team members
• Comfortable working in industrial environments
• Commitment to continuous learning and professional development
• Strategic thinking and business acumen
• Physical capability to lift and carry up to 50 lbs as needed (frequency varies by worksite)

What Success Looks Like

• Build and maintain strong customer relationships that drive significant account growth
• Develop innovative solutions that deliver measurable value to customers
• Consistently exceed individual revenue goals while contributing to overall team success
• Successfully mentor and develop junior team members' commercial skills
• Present technical solutions and business cases to senior stakeholders
• Identify and pursue complex new business opportunities within your territory
• Demonstrate leadership excellence that elevates team performance

Benefits

• Medical, Dental, & Vision Insurance starting Day 1
• Life Insurance
• Paid Time Off
• Paid Holidays
• Parental Leave
• 401(k) Plan - 3% default contribution plus matching
• Flexible Spending & Health Savings Accounts
• AD&D Insurance
• Disability Insurance
• Tuition Reimbursement

Pay

$135,000 - $155,000 annually (includes base salary and sales incentive plan). The salary range is tied to the market for similarly benchmarked roles. The range is not an absolute, but a guide, and offers will be based on the individual candidate's knowledge, skills, experience, and market conditions, as well as internal peer equity.