LEA - Patient Care Representative

About US Eye

US Eye is a physician-led, patient-centric network of eye care practices dedicated to providing exceptional patient service through premium technology and expert provider care. We operate 55 clinics and 5 surgery centers, serving over 1,200 team members across Florida, the Carolinas, and Virginia.

About Lake Eye Associates

Lake Eye Associates offers comprehensive eye care services including general eye care, laser cataract surgery, and cosmetic eyelid surgery. Our experienced ophthalmologists and supportive staff ensure personalized care for a wide range of eye conditions and diseases.

Job Summary

Patient Care Representatives are responsible for creating a welcoming and efficient environment for patients, visitors, and staff. They greet and direct patients, assist with insurance verification, and manage various administrative tasks to enhance the patient experience.

Essential Job Functions

• Greet and direct all patients, visitors, and staff upon entry of the practice.
• Maintain the reception areas and provide assistance as needed.
• Verify insurance coverage for patients and assist with patient questionnaires and forms.
• Print daily team/physician schedules and disseminate pertinent information using telephone systems and/or computer software systems.
• Attend to walk-in patients, handle scheduling inquiries, and manage prescription/record pick-up.
• Cross-check and update next-day charts based on the appointment schedule.
• Complete appointment confirmation calls based on the patient appointment schedule.
• Collect necessary co-payments, non-covered service fees, and account balances during patient check-out.
• Fill out essential reports and forms as requested.

Competencies

• Demonstrated knowledge of material, methods, instruments, and equipment.
• Demonstrated ability to read, write, and perform mathematical calculations.
• Ability to follow oral and written instructions.
• Demonstrated ability to multi-task, work in a fast-paced environment, and manage time appropriately.

Education and Experience

• High school diploma.
• Prior experience in a customer service role.
• Must be able to work under pressure and respond positively to patient requests.

Position Type and Expected Hours of Work

This is a full-time position located in [CITY, STATE]. Days and hours are Monday through Friday from 8am to 5pm, with the possibility of occasional overtime.

Benefits

• 401(K) Company Match.
• Medical and Dental Insurance.
• Vision Benefits.
• Flexible Spending Accounts.
• Pet Insurance.
• Disability Insurance.
• Life Insurance.
• Continuing Education.
• Paid Time Off.

Equal Employment Opportunity

US Eye provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.