Lawn Care Route Specialist

Primary Responsibilities

• Routing & Production
• Build, adjust, and optimize daily lawn care routes using RealGreen software.
• Maximize route density and minimize windshield time.
• Maintain daily production numbers and route efficiency.
• Make real-time route adjustments due to weather, breakdowns, or staffing changes.
• Ensure routes are balanced and achievable.
• Revenue & Upselling
• Identify upsell opportunities during scheduling and customer interactions.
• Aid in adding services such as aeration, overseeding, tree care, or pest control.
• Drive program renewals and customer retention.
• Communicate promotions and seasonal service opportunities.
• Customer Service & Issue Resolution
• Handle inbound customer concerns professionally and efficiently.
• Resolve billing questions, service complaints, and scheduling issues.
• Coordinate service callbacks when necessary.
• Protect company reputation through strong communication.
• Techician Support
• Ensure applicators have accurate route notes and property details.
• Communicate daily expectations clearly to field staff.
• Serve as the operational link between office and field.

Qualifications

• Strong organizational skills
• Ability to think fast and solve problems under pressure
• Clear and confident communication skills
• Basic understanding of lawn care services preferred
• Experience using RealGreen or similar routing software preferred
• Ability to multitask in a fast-paced environment
• Strong work ethic and performance mindset

Compensation

$56,000 - $75,000/YEAR DOE