Law Firm IT Support Analyst

Key Responsibilities

• Serve as the first point of contact for IT support requests, delivering timely, high-quality solutions for software, hardware, and networking issues.
• Support and facilitate meeting technologies, including video conferencing, client presentations, and special events.
• Provide on-site and remote end-user support, ensuring proper escalation and resolution in coordination with IT teams.
• Install, configure, and maintain firm-standard software, hardware, and peripherals.
• Maintain office computers, printers, and IT asset inventory.
• Manage and track service requests using the firm's ticketing system (ServiceNow).
• Support mobile technologies (iOS, iPadOS) and remote access tools (Citrix, VPN).
• Collaborate with firmwide IT groups on planned maintenance, outages, and project deployments.
• Promote and enforce data security policies and compliance requirements.
• Participate in IT projects, end-user training, and the adoption of new technologies.

Proficiencies

• Strong knowledge of Microsoft Operating Systems, Office Suite, Teams, and ServiceNow.
• Experience with networking technologies, cabling, and data communication devices.
• Proficiency with document management systems (iManage/Work 10).
• Familiarity with remote access tools (Citrix, VPN) and mobile platforms.
• Understanding of data security best practices and project management fundamentals.

Basic Qualifications

• Associate's or Bachelor's degree preferred, or equivalent work experience.
• Minimum 3 years of experience in customer-facing IT support (hardware, software, networking).
• Minimum 3 years of experience configuring, installing, and maintaining client operating systems and related devices.
• Minimum 3 years of experience supporting and managing LAN, WAN, and network systems.
• Prior experience working in a law firm is required.
• Strong communication, problem-solving, and client-service skills.