Laundry Service Specialist

Tyndale Company, Inc. is a single-supplier solution for keeping workers safe, comfortable, and regulation-compliant. We deliver top-quality, arc-rated flame resistant (FR) clothing and uniforms through managed apparel programs, driven by over 40 years of FR experience. We serve the electric utilities, oil and gas, transportation, and other industries across all 50 states and Canada. As a multiple Top Workplace winner, we believe our success stems from our employees and are dedicated to continually raising the bar on the products and services we offer.

About the role

As our Laundry Services Specialist, you’ll be a key point of coordination for Tyndale’s customer laundry programs. You’ll partner with customers, laundry service providers, and teams across Tyndale to ensure dependable service, accurate billing, and effective program management. This hybrid role requires onsite work a minimum of 1 day per week, with 4 days per week remote. Candidates must reside within a commutable distance from our corporate headquarters in Pipersville, PA (Bucks County) or our location in Houston, TX (City Centre).

Responsibilities

• Serve as a key resource for customer laundry programs, partnering with customer-facing teams to address service needs, questions, concerns, and program changes.
• Build strong customer relationships by proactively identifying needs, resolving issues, and communicating through completion.
• Coordinate day-to-day laundry program activity, including employee and garment changes, service holds and releases, replacements, delivery schedules, program expansions, relocations, and transitions.
• Maintain accurate customer, employee, garment, service, and billing information to support reliable program administration.
• Review vendor invoices and customer billing for accuracy, investigating discrepancies involving pricing, quantities, unauthorized charges, replacements, and service fees.
• Coordinate invoice corrections, credits, rebills, and disputed charges with laundry providers, Finance, and other business partners.
• Monitor laundry costs, billing trends, and replacement activity to identify discrepancies, financial risks, and opportunities to control costs.
• Build productive partnerships with laundry service providers and hold vendors accountable for service quality, delivery reliability, responsiveness, billing accuracy, and program commitments.
• Coordinate pickup and delivery schedules and resolve service concerns including missed deliveries, garment-quality issues, and recurring performance challenges.
• Maintain accurate garment and inventory records and investigate missing, damaged, incorrectly assigned, or unreturned garments to determine the appropriate resolution.
• Analyze service, billing, vendor, delivery, and replacement data to identify trends, recurring issues, and opportunities for improvement.
• Develop and maintain reporting that provides visibility into program performance, costs, customer concerns, and resolution times.
• Recommend and support process, technology, and automation improvements that increase efficiency, strengthen accuracy and controls, reduce costs, and enhance the customer experience.
• Partner cross-functionally with Sales, customer-facing teams, Operations, Finance, Marketing, and other teams to support program implementations, contract renewals, billing accuracy, and issue resolution.
• Maintain appropriate program documentation and communicate material customer, vendor, operational, or financial risks to the appropriate stakeholders.

Requirements

• High school diploma or equivalent; bachelor’s degree preferred.
• 2+ years of sales support, vendor management, or customer service experience and/or 6 months of Tyndale customer support experience required.
• Background in Accounting is strongly preferred.
• Experience in the laundry, hospitality, or service industry is a plus.
• Strong interpersonal and communication skills with a customer-focused mindset.
• Excellent organizational and multitasking abilities in a fast-paced environment.
• Proficient in Excel, Word, and Outlook.
• Problem-solving skills and the ability to address issues promptly and professionally.
• Willingness to accommodate light business travel is preferred.

Work Environment / Physical Demands

• Hybrid work environment, with responsibilities performed both in a professional office setting and remotely from a home office.
• Prolonged periods of sitting and working at a computer, including frequent use of a keyboard, mouse, and telephone.
• Must be able to communicate effectively with customers, vendors, and team members via phone, video conferencing, email, and other communication platforms.
• Requires the ability to view and interpret information on computer screens and documents.
• May occasionally need to stand, walk, bend, reach, or lift and carry office materials weighing up to 15 pounds.
• Requires the ability to maintain a productive and professional remote workspace with reliable internet access when working from home.
• In addition to customary commute, may occasionally travel to company offices, customer locations, vendor facilities, meetings, or training events as required.

Benefits

• Health & Wellness: Comprehensive medical, dental, and vision insurance with competitive premiums. Paid parental leave. Mental health support through an EAP and partial reimbursement on copays, fertility support, and robust wellness programs with annual reimbursements.
• Work-Life Balance: Hybrid onsite + remote work schedules, generous PTO, paid holidays + a floating holiday, and more.
• Financial Compensation: Competitive salary, 401(k) with matching, and bonus opportunities.
• Career Growth & Development: Training/certification/tuition reimbursement programs and demonstrated paths for knowledge share and internal promotion opportunity.
• Culture & Perks: Family-owned values, award-winning culture, team-engagement events, casual dress code, company-sponsored charitable events and activities, and an inclusive workplace that values collaboration and integrity.