Laundry Attendant

About the Role

A Laundry Attendant ensures hotel bedding, linen, and towels are clean and available for servicing guest rooms in a timely manner, following stringent guidelines to meet quality standards of cleanliness and sanitization.

Responsibilities

• Adhere to a flexible schedule and start times.
• Maintain professional appearance and wear proper attire with a nametag while on shift.
• Complete all required company and brand-specific training and certifications in a timely manner.
• Greet guests warmly in public areas and respond to guest requests and inquiries promptly.
• Be familiar with all hotel services and features.
• Maintain professionalism consistent with hotel brand and company expectations.
• Provide clean, sanitary, and inviting hotel bedding and towels for guests.
• Separate linen into specific types and follow proper sanitization protocols for soiled linen.
• Follow established health and safety procedures for using cleaning chemicals and equipment.
• Load, wash, and dry linen as directed, adhering to programming guidelines.
• Remove stains from items using appropriate procedures.
• Clean dryer lint filters regularly for safety and document the times.
• Sort and fold linen according to hotel requirements, ensuring neat stacking in designated areas.
• Inform the supervisor when loads are ready for transport to the floors.
• Maintain a high standard of cleanliness in the laundry room.
• Stock carts and storage rooms with necessary linens and supplies at the end of each day.
• Maintain and clean public areas according to the checklist.
• Report maintenance deficiencies via work orders to the housekeeping supervisor.
• Adhere to work expectations, timelines, and master key sign-out protocols.
• Identify and report lost-and-found items following hotel procedures.
• Follow supervisor directions and work independently with minimal supervision.
• Abide by timekeeping policies for clocking in/out, breaks, and lunch.
• Attend scheduled meetings and necessary training sessions as requested.
• Know and follow the hotel’s emergency procedures.

Requirements

• Ability to perform job functions with attention to detail, efficiency, and under time constraints.
• Physical mobility and stamina to push/pull up to 50 lbs and carry up to 20 lbs.
• Ability to bend, reach, kneel, pivot, and grip items while working.
• Manual dexterity and coordination to operate all necessary equipment.
• Ability to adjust to changing priorities and complete multiple assignments despite interruptions.

Qualifications

• High School Diploma or GED preferred.
• Ability to work cohesively with co-workers as part of a team.
• Strong customer service and communication skills.
• Ability to organize, plan ahead, and manage workload.
• Ability to work effectively in a fast-paced environment.