Laundry Attendant

Essential Functions

• Retrieve all soiled linens to be sorted and treated.
• Load laundry into washer and add specified cleaning agents to then be dried as indicated.
• Sort and fold or hang clean dried items according to company quality standards.
• Sort items by color, weight, and/or fabric type when necessary or when directed.
• Maintain inventory of all cleaning supplies and communicate needs to a supervisor when necessary.
• Maintain all laundry equipment and inform facilities manager as to any maintenance needs.
• Uphold a friendly demeanor with all guests and interact accordingly, including salutations upon entry and exit.
• Adhere to all hotel policies and procedures throughout the execution of tasks and responsibilities.
• Sustain the safety of the property though risk-management behavior, proper inspections, participation in Safety and Security protocols and knowledge of emergency procedures.
• Turn in lost and found items to supervisors and complete end-of-shift responsibilities such as returning and restocking supply carts.
• Follow all SOPs, policies, safety protocols, and reliability standards; remain open to feedback and strive for operational excellence through ongoing improvement.
• Maintain knowledge of and comply with departmental policies, service procedures, 4 Keys service standards, and safety and security procedures.
• Perform all additional duties as assigned by management.

Skills and Abilities

• Understand and align with the mission, vision, and goals of the hotel.
• Prioritize tasks, work efficiently with limited supervision, and manage multiple tasks with attention to detail, speed, and accuracy.
• Communicate effectively in the primary workplace language, demonstrating excellent communication, follow-up, and organizational skills.
• Work well under pressure and in challenging conditions, using good judgment to resolve problems, follow directions, and collaborate effectively as part of a team.

Physical Requirements

• Must be able to lift and/or carry up to 50 pounds frequently to assist guests.
• Ability to stand and walk for extended periods of time.
• Push and pull carts weighing up to 150 pounds.
• Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors, and guests in normal in-person and phone conversation.
• Ability to bend and twist, push, and pull, stoop, and kneel.
• Ascend and descend a ladder.