Launch Operations Principal

About the role

This role requires a willingness to travel up to 50% of the time.

Responsibilities

• Launch & Service Performance

• Own and manage launch of new Via services, from technology implementation to operational setup
• Define and manage against KPIs spanning on-time performance, rider satisfaction, safety, and cost efficiency
• Translate weekly and monthly performance data into decisions

• People Leadership

• Lead a 30+ team of field operators and drivers during the launch transition, including hiring, coaching, performance management, and culture setting
• Build an operation where people feel accountable, supported, and proud of what they're delivering
• Hire, develop and train frontline leaders who will run the long-term operations

• Partner & Stakeholder Management

• Own Via's relationship with the transit agency partner, a public entity with its own board, elected officials, and community accountability
• Represent Via to community stakeholders, local officials, and riders

• Operational Excellence

• Drive continuous improvement across vehicle operations, maintenance protocols, and service delivery
• Identify and execute cost and efficiency improvements that strengthen margin without compromising service

• Product Development

• Influence the product roadmap for Via's newest product lines

Qualifications

• Minimum of 5+ years of experience in operations, consulting, strategy, tech or a field with meaningful client accountability and a demonstrated ability to lead big projects and develop teams
• Ownership mentality: You get things done. You plan ahead, manage risks and design processes that prevent things from going wrong and, if they still do, you find what’s going wrong, own it, and fix it
• Leadership instinct and experience: You know how to motivate and inspire individuals, from drivers all the way to a transit agency’s CEO
• Effective at managing multiple tasks simultaneously: You can delegate, prioritize, and take responsibility.
• Attention to detail and operational judgment: No detail is too small, and nothing gets passed you. You're equally comfortable in a spreadsheet as in the field
• Partner and stakeholder sophistication: You know how to manage relationships that are complex, high-stakes, and not fully in your control
• Mission alignment that goes beyond the talking points: You embrace that Via's partners are public agencies serving communities that often don't have other options
• Flexible and adaptable: You love the challenge of adapting to change rapidly and making things work on the fly

Benefits

We are proud to offer a generous and comprehensive benefits package, including free medical plans, 401K matching, catered lunch on Wednesdays, and many other perks.

Pay

Salary Range: $120,000-$160,000

Schedule

Flexible schedule to accommodate travel requirements.