Latitudes Consultant

About the role

This position is responsible for providing a tour guest presentation in the Sales Department. The primary function is to ensure a superior guest experience while our guests are visiting the resort. The Latitudes Consultant sells vacation packages to touring guests who choose not to purchase timeshare. At the conclusion of the Latitudes presentation, the consultant walks the guests to the Gift Center as the final step of the sales process.

Responsibilities

• Conduct a Latitudes sales presentation as trained and scheduled.
• Attend training classes for continuous improvement.
• Support and uphold the mission, vision, and philosophies of the company.
• Achieve personal and departmental written objectives as established.
• Participate in demonstration/assessment rides scheduled with the Manager of Sales and Marketing Services or Sales Training Managers.
• Resolve all customer service challenges and review all customer cancellations.
• Ensure and/or perform coaching and action plans as provided by assigned Sales Training Managers and/or Manager of Sales and Marketing Services.
• Deliver the utmost level of customer service to all guests and owners to ensure a great sales tour experience.
• Build relationships with assigned Sales Training Managers and all members of the Sales Line Team.
• Assist in ensuring all guest questions are answered in a professional, informative, diplomatic, and correct manner.
• Explain the features and benefits of the points program and recommend the amount of points to be purchased to meet current and future vacation needs.

Requirements

• One year of timeshare and/or package sales experience preferred.
• Verifiable sales statistics.
• Self-directed and independent but works as a team player.
• Excellent customer service skills and strong oral communication skills.
• Strong work ethic, high energy level, and positive attitude.
• Dependable and goal oriented.
• Must have reliable transportation.
• Process oriented with attention to detail.
• Persuasive interpersonal skills to gain acceptance of ideas, plans, or products from guests and co-workers.
• Pursuit of continuous improvement to enhance personal knowledge and skills.
• Must work weekends.
• Must work on-site; this is NOT a remote position.
• Must have or be able to obtain either a NV Timeshare License or NV Real Estate License.
• If you have a current NV Real Estate License, you must hang your license under our broker while employed and choose between standard real estate or timeshare sales.

Benefits

• Outstanding and fun company culture.
• Paid training & lucrative compensation plans.
• Rewards and recognition for sales: Quarterly Award Dinners, Summer Jam, Sales & Marketing Awards, Presidents Club/Masters Trip (Annual all-expense paid trip where top producers can bring a plus one), and more.
• Bonuses – $4.4 Million given out this year alone.
• ClubGO – Points for a free resort stay each year, increasing with tenure.
• HICV Perkspot.com (Discounts on auto, insurances, apparel, wellness, pets, travel, gifts, electronics, etc.).
• A+ Rating with BBB.
• Succession Planning Tool for long-term career growth.
• Give Kids the World and Toys For Tots charity support.
• ARDA Award Winning Training and Expansions Leadership Training/Mentorship Program.
• Growth opportunities, tuition assistance, and language courses.
• Best Referral Compensation - $200 - $12,700.00 per referral.
• 401k Match, 100% up to 4% of income.
• Benefits at 90 days – Medical, Dental, Vision, and elective benefits such as life, disability, accident, pet, and more.
• IHG Travel Discounts – 18 Brands – 14K Properties Worldwide - $39 - $99 per night.
• Holiday Inn Club Vacation Accommodation Discount – up to 50% off regular rates.
• Discounted & Free Golf, discounts at resort restaurants and retail stores.
• Paid Time Off at 90 days that begins accruing day 1.
• Volunteer Paid Time Off.
• Employee Assistance Program – Counseling sessions include family, finances, and legal advice (6 per issue, per year).
• Academy of Learning & Development.
• Orange at Heart, Milestone & Service Awards.

Schedule

• Weekends and most holidays required (Thanksgiving and Christmas are paid holidays and sales centers will be closed).
• 5 days on, 2 consecutive days off.