Laser Field Service Engineer

Job Summary

A LaserAway Laser Field Service Engineer will oversee all laser maintenance within the assigned territory, monitor ticket systems, and support clinic operations.

Overall Responsibilities

• Oversee all laser maintenance within the assigned territory
• Monitor ticket system, communication platforms, and emails for prompt responses
• Support New Store Openings by ensuring all equipment is functional
• Contribute to positive moral environments within clinic operations
• Establish positive co-worker partnerships for operational effectiveness
• Timely ticket responses to ensure operational readiness
• Exercising critical thinking and prioritizing tasks based on business needs
• Contribute to the support system and demeanor for our clinic teams
• Professionally address non-work related topics with the team
• Prepare Weekly Reports to discuss overall equipment status and updates
• Contribute to a high morale and stress-free environment
• Ensure availability during all clinical operating hours
• Communicate any support needed in advance and professionally
• Properly utilize the communication channels with professionalism
• Cover for other Laser Engineers during time off, emergencies, or as requested by management

Essential Job Duties/Responsibilities

• Maintain a minimum of 8 locations and/or 100 medical devices
• Self-sufficient and creating a work schedule
• Support new clinics by scheduling time and meeting all equipment deadlines
• Support new clinics by completing all checklist responsibilities
• Excellent prioritization skills with high-priority to low-priority tasks
• Absorb and continuously learn all maintenance procedures
• Nomenclature of Parts, Part functions and interconnections, Fault isolation of electrical components, Optic Alignments, Energy Software Calibrations, Disassembly and reassembly of sub-components, Minor wire splicing, harness repair, and soldering
• Schedule and perform routine maintenance on equipment and respond to on-call laser issues
• Ability to reinspect and quality check all individual processes
• Able to request assistance to avoid negative business impacts
• Able to invest time into advancing and seeking more knowledge
• Able to manage stress and multiple issues efficiently
• Timely service call submissions and meeting attendance
• Able to communicate professionalism and proper etiquette
• Communicate effectively to all teams, including down equipment or estimated times of repair
• Inventoried control, Maintain and account for all parts routinely
• Able to adjust Preventative Maintenance schedule given other urgent tasks
• Able to return damaged/repair parts and manage logistics effectively
• Able to professionally address recommendations to management
• Able to multitask while maintaining operational readiness
• Proficient computer skills including the use of email, video conferencing, Google spreadsheets, and ticket management systems
• Team player and supportive while covering for others
• Flexibility to cover out-of-state or out-of-territory remote clinics
• Provide minimal assistance for other departments such as IT or Facilities operations

Minimum Qualifications

• Proficiency with repair tools and techniques
• Excellent time management, organization, and prioritization abilities
• Maintain ongoing communication with the management and clinic team
• Knowledge of Electrical Safety and Theory
• Strong drive to complete tasks timely
• Maintain a clean driving record and valid identification
• Critical Thinking skills
• Punctual and accurate reporting
• Excellent verbal and written communication skills
• Strong analytical and problem-solving skills
• Ability to develop management skills
• Ability to prioritize tasks and delegate them when appropriate

Preferred Education, bachelor's degree in the following fields

• Biomedical Engineering
• Project Management
• Electrical Engineer
• Any engineering
• Electrician
• HVAC

Additional Benefits

• Healthcare benefits
• Dental, Vision, and 401(k)
• Paid Time Away (PTA)
• Generous employee discounts
• Cell Phone Allowance

Disclaimer

This job description is not all inclusive. In addition, LaserAway reserves the right to amend this job description at any time. LaserAway is an Equal Opportunity Employer. Employees must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position. IND1