Las Vegas - Shift Lead

About the role

As the Shift Lead at Angry Chickz, you're more than just an overseer; you're a guide, a mentor, and the anchor of the team. You'll ensure that operations run smoothly, customers are satisfied, and the team feels supported.

Responsibilities

• Monitors team deployment as schedule dictates
• Conducts shift walk-through and completes all tasks required to open, transition, and close the restaurant
• Engages with all guests to ensure our service and enjoyment standards are delivered
• Performs some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary
• Ensures cleanliness standards are maintained throughout the restaurant
• Completes shift administration and banking tasks
• Monitors food preparation methods, recipes, and portion sizes
• Monitors compliance with all health department regulations regarding restaurant cleanliness, food preparation and temperature control
• Ensures team members follow break and meal period schedules as mandated
• Addresses and resolves customer concerns or feedback in a professional and constructive manner
• Trains and guides new team members, setting the standard for what's expected

Qualifications

• Proven experience in a leadership role, preferably in the food and service industry
• Exceptional interpersonal and communication skills
• Ability to handle high-pressure situations calmly and efficiently
• Flexibility to work different shifts, including weekends and holidays
• Commitment to upholding company standards and ensuring customer satisfaction

Requirements

• High school diploma or equivalent required
• Must be able to speak clearly and comprehend directions in English; ability to read English required
• Ability to read/speak Spanish is extremely helpful but not mandatory
• Must wear Angry Chickz uniform and non-slip shoes as required by safety department
• Physical demands: regularly required to stand and walk for extended periods, bend and twist at waist; occasionally lift and carry up to 40 pounds; use hands to grasp tools (knife, spatula, ladle, etc.); repetitive hand use; reaching below waist, between waist and shoulder, and above shoulder; exposure to extreme cold (walk-in cooler), extreme heat (stove, oven), moisture (water, steam, dishwasher), and dust, fumes, or chemicals (cleaning solutions)