Lapel Clerk (20 hours per week)

About the Role

The Lapel Clerk performs circulation, customer service, and shelving duties in a public-library setting.

Responsibilities

• Uses the integrated library system (ILS) to check materials in and out, process borrower cards, maintain borrower records, and determine item status.
• Maintains detailed records of customers’ reading interests and special requests.
• Provides reference assistance in person, by phone, and through email.
• Performs reader’s advisory services and locates materials and resources for customers; makes referrals as appropriate.
• Resolves problems with fees, library cards, lost and overdue materials, and other customer-service issues.
• Accepts cash and credit payments for customer fees and records payments; shares responsibility for counting cash drawer and balancing at closing.
• Assists in maintaining branch equipment and supplies.
• Organizes returned materials on carts for shelving, changes item status, performs shelf reading, and reorganizes stacks as needed.
• Assists in keeping public and staff areas safe, orderly, and neat.
• Promotes library programs and services during customer interactions.
• Creates displays of materials to attract customers’ attention.
• Assists with meeting-room reservations.
• Complies with Anderson Public Library policies, procedures, rules, guidelines, and standards.
• Performs other duties as assigned.

Requirements

• High school diploma or equivalent is required.
• 0 to 2 years of relevant experience is preferred.
• Valid driver’s license, automobile insurance, and reliable personal transportation are required.

Skills

• Ability to work with and maintain confidential information.
• Ability to arrange materials in proper order.
• Skill in customer service.

Work Environment

Typically performs work sitting in an office that requires frequent walking, light lifting, carrying, bending, grasping, pushing, and other limited physical activities. Requires frequent sustained physical operation of computer, office, and printing equipment, with frequent in-person and phone contacts with customers and library staff.

Physical Demands

• Close vision and ability to adjust focus.
• Occasionally (less than 1/3 of work time): sit and use hands to finger, handle, or feel; talk or hear.
• Frequently (1/3 to 2/3 of work time): reach with hands and arms.
• Frequently (over 2/3 of work time): stand; walk; climb or balance; stoop, kneel, crouch, or crawl.
• Frequently (1/3 to 2/3 of work time): exert up to 10 pounds of force to lift or move objects.
• Occasionally (less than 1/3 of work time): exert up to 50 pounds of force to lift or move objects.

Equipment Used

• Computers, email/calendar software, internet/intranet browsers.
• Word processing, spreadsheets, database software.
• Various other software, hardware, and job-specific technology and equipment.

Core Values

• Good Stewardship
• Open Access
• Community Focus
• Collaboration
• Purpose Driven