Laotian Interpreter

About the role

LanguageLine Solutions is a company dedicated to breaking down language and cultural barriers. We employ interpreters to help limited-English speakers, the Deaf, and the Hard-of-Hearing. Our interpreters work remotely, providing services in various industries including healthcare, law enforcement, and finance.

Responsibilities

• Respond to video and audio interpreting sessions promptly and professionally.
• Conduct interpretation in a friendly and professional manner.
• Participate in online, video, and audio training sessions.
• Deliver interpretation services via video and expediently type data on a dedicated device.
• Render correct concepts and meanings according to the conventions of established interpretation protocol.
• Speak clearly in both languages using proper pronunciation, enunciation, and polite expressions.
• Maintain a professional demeanor throughout the video and audio interpreting sessions.
• Remain calm during video and audio interpreting sessions in the event of incoherent or upset speakers, especially in emergency situations like 911 calls.
• Follow client instructions and ensure client expectations are met.
• Understand protocol and terminology for various industries including medical, insurance, finance, and law.
• Demonstrate commitment to cultural sensitivity and working in a diverse environment.

Requirements

• Fluency in Laotian and English with a strong understanding of cultural dynamics.
• Excellent listening, retention, and note-taking skills.
• Ability to concentrate, stay detached from the conversation, and remain neutral and objective.
• Experience in language-related fields such as teaching, language assessment, translation, or interpretation preferred.
• Able to adapt to any LLS technology enhancements.
• At least 18 years old.
• Licensed to work in the United States.
• High school diploma or equivalent.
• Ability to read and write the requested languages preferred.

Qualifications

• Must be legally authorized to work in the United States.
• Must have access to a quiet space free from background noise or distraction.
• Must be able to operate a keyboard and mouse and remain in a stationary position in front of a computer and webcam for most of the workday.
• Must have sufficient manual dexterity to type or write.
• Must be able to lift up to 26 lbs.
• Must be able to operate company-provided software and systems to perform all aspects of the job.

Skills

• Strong language skills in Laotian and English.
• Cultural competency and regional/accent awareness.
• Professional demeanor and ability to handle sensitive topics.
• Technical proficiency with the required devices and software.

Benefits

• Paid professional interpreter training and continuous development.
• Incentives for meeting attendance targets.
• Benefits include: Paid Sick Leave, Medical, Dental, Vision, Employee Assistance Program (EAP), Accident, Critical Illness & Life, AD&D, Insurance Package, Inpatient Hospital, Short Term Disability, and 401K Retirement.
• Employee Referral Program.
• Advancement opportunities within the organization.
• Interpreter support.
• An inclusive and diverse work environment.

Pay

$18 - $21 per hour, with a minimum of the applicable state or local minimum wage.

Schedule

This is a remote position where the interpreter works from their home office. Punctuality and availability during scheduled work hours are essential.