Landscape Account Manager

Responsibilities

• Follow company policies, procedures, and work standards.
• Maintain established sales volume by keeping current with client needs, changing trends, and competitors; increase sales by following up on new leads and prospective clients.
• Initiate and attend all preliminary and subsequent Maintenance client presentations and meetings.
• Participate in onsite visits and walkthroughs with the client to ensure needs are being met.
• Inform clients of relevant issues regarding their property and involve them in relevant decision making.
• Follow the sales process (i.e. using Maintenance agreements, dissemination of information to admin and production, etc.).
• Manage all communication and correspondence with current and prospective clients, ensuring a “One Point of Contact.”
• Recommend and advise clients on additional services or enhancements.
• Oversee and guide weekly maintenance and enhancements to ensure end result will exceed client expectations and enhance Botanica’s reputation.
• Maintain accurate records and documentation (i.e. client history, sales reports, client contact list, etc.).
• Initiate and approve all necessary work orders and change orders necessary to communicate with the maintenance department.
• Prepare proposals, renewals, and contracts using appropriate standard templates.
• Monitor the billing process and Accounts receivable.
• Communicates with Administrative Support team, Accounting Team, and Crew Leaders as required to update project status.
• Works with the Administrative Support team to ensure accurate and timely process flow.
• Works independently and within a team on special and nonrecurring, as well as ongoing projects.
• Ensures efficient process and information flow for workload requirements.
• Consistently evaluate work and determine if further steps are needed to meet internal and external client expectations.
• Maintain high standard of quality of all work performed.
• Participate in weekly departmental and training meetings.
• Complete appropriate paperwork in a timely manner and ensure accuracy of all paperwork, including, time-off requests, and other necessary information.
• Arrive for each work day on time and prepared.

Requirements

• 2+ years sales experience, preferably in the landscape industry.
• Irrigation knowledge is a plus.
• Demonstrate exemplary knowledge of landscape terminology, plant materials, and installation techniques.
• Ability to work in a team environment, and independently, including taking direction and constructive feedback from team members, as well as providing feedback to other team members.
• Demonstrate flexibility to perform duties wherever volume deems it necessary.
• Minimize non-productive time and fill slow periods with activities that will enable you to prepare to meet the future needs of internal and external clients.