Landscape Account Manager

What We Provide

• Competitive salary range ($60,000-$90,000 base salary plus commission)
• Profit share and commission based incentives
• Medical benefits with dental and vision
• Life insurance
• Flexible work/life balance
• A family atmosphere company culture
• Company provided vehicle

Responsibilities

The Grounds Maintenance Account Manager is the primary contact between the grounds maintenance and snow clients and the company. You will be responsible for building long-term relationships that foster satisfaction, retention, and ancillary sales. In addition, you will also oversee field operations and supervise a Field Supervisor who will work with the crews to deliver quality and profitability.

Client Satisfaction

• Develop and maintain a long-term relationship with clients
• Performance of site walkthrough with the customers to ensure quality and that service expectations are met
• Facilitate and resolve any client concerns to ensure customer satisfaction and the renewal of the project for upcoming seasons

Sales

• A proactive approach to create site enhancement ideas with pricing to your clients
• Develop accurate estimates for new and existing clients while maintaining acceptable gross margins that support the branch's financial goals
• Generating referrals from existing clients and passing them on to the Business Developer

Operations

• Assisting in overall leadership of the branch as a role model and coach
• Coordinating with the Branch's Operations Manager to ensure client information is updated, client needs are met, and the management of your portfolio's financial goals
• Assisting with your Field Supervisor the management of staffing in regard to hiring, coaching and scheduling

Qualifications

• 1 year minimum of supervisory experience in the landscape or service industry
• A minimum of 3 years of customer service, management, and leadership experience within an organization
• An Associates degree in a business related field or equivalent experience
• Basic computer skills

Requirements

• Proficient in Microsoft Word, Excel, and email management
• Must have 2 years previous experience managing multiple production crews in the landscape industry
• Bi-lingual in Spanish and English is a plus
• College degree is a plus
• 3 years of strong customer service, sales and communication experience, or combined comparable experience
• Sales skills — the ability to earn and ask for referrals and opportunities, estimate and format proposals, present, follow-up and close sales
• Time management and personal accountability
• Strong success drive and career advancement objectives
• Selling of landscape related services and or enhancements

Required License or Certification

• Valid Driver's license in good standing
• DOT Medical Card
• CLT (Certified Landscape Technician) is a plus
• CPH (Certified Professional Horticulturalist) is a plus
• CSP (Certified Snow Professional) is a plus
• ASM (Advanced Snow Manager) is a plus
• Maryland Certified Pesticide Applicator's License or the ability to acquire within one year of employment
• Maryland Professional Fertilizer Applicator's License or the ability to acquire within one year of employment
• Must Complete OSHA certification within 6 months of employment