Landlord Relations Liaison (128)

About the role

At DHA, Housing Solutions for North Texas, our mission is to provide quality, affordable housing and access to supportive resources across the region. As a Landlord Relations Liaison, you will establish and maintain effective communication between landlords and DHA, ensuring landlords’ needs are met and positive relationships are maintained throughout the leasing process.

Responsibilities

• Serve as the main point of contact for landlords, addressing inquiries, concerns, and requests related to their properties.
• Build and maintain strong, positive relationships with landlords to ensure satisfaction and trust in the leasing process.
• Keep accurate records of landlord communications, property-related concerns, and any issues that arise.
• Provide periodic reports to management on landlord satisfaction.
• Provide landlords with up-to-date market trends, rental rates, and insights to inform property decisions.
• Ensure landlords' properties and leasing agreements comply with local laws and HUD regulations.
• Educate landlords on DHA policies and HUD regulations to empower informed decision-making.
• Provide exceptional customer service to exceed landlord expectations and promote long-term partnerships.
• Foster strong relationships with landlords to encourage long-term partnerships and property management business retention.

Knowledge and Skills for Success

• Previous experience in property management, customer relations, or a related field.
• Strong communication and negotiation skills.
• Ability to handle sensitive and complex situations with professionalism and diplomacy.
• Knowledge of real estate laws, landlord-tenant regulations, and property management best practices.
• Knowledge of DHA’s organization, operations, policies, and procedures.
• Knowledge of HUD and DHA residential and multi-family building codes, maintenance and health standards, and inspection procedures.
• Knowledge of marketing research, reporting research results, statistical analysis, market segmentation, financial skills, analyzing information, results-driven decision-making, documentation skills, and dealing with uncertainty.
• Knowledge of public housing management and occupancy issues, fair market rents, principles, practices, and procedures.
• Knowledge of the principles of record keeping and records management.
• Knowledge of business and personal computers, and spreadsheet software applications.
• Skill in understanding, interpreting, and applying relevant standards, procedures, and applicable federal rules and regulations.
• Skill in assessing and prioritizing multiple tasks, projects, and demands.
• Skill in working under pressure of deadlines and establishing cooperative working relationships with other DHA staff.
• Skill in effective communication, both verbal and written.
• Skill in interacting with people of different social, economic, and ethnic backgrounds.
• Experience in a liaison, coordinator, or relationship management role.
• Familiarity with local real estate markets and rental trends.
• Strong problem-solving skills and ability to handle conflict resolution effectively.
• Organizational skills for assessing, reviewing, updating, and maintaining files, reports, and documentation.
• High emotional intelligence to build strong working relationships with coworkers and interact with people of all backgrounds.
• Proficiency in using property management software and Microsoft Office Suite.

Qualifications

• Bachelor’s degree in Business, Real Estate, Public Administration, or a related field.
• Two (2) years of related work experience.
• Or an equivalent combination of education and experience.

Benefits

• Flex Work: 4.5 or 4-Day Work Week
• Paid Time Off + 12 Paid Holidays
• Retirement Plan with 5% Employer Contribution & 457(b) Deferred Compensation Plan
• Tuition Reimbursement
• Employee Assistance Program: Financial, Legal, Mental Health and Counseling
• Medical, Dental and Vision Plans
• Section 125 Pre-Tax Cafeteria Plan
• Health Savings and Flexible Spending Accounts
• Term Life Insurance
• Short- and Long-term Disability Plans