Lake Eye Associates - Patient Care Representative

US Eye is a physician-led, patient-centric network of eye care practices committed to providing exceptional patient service through premium technology and unrivaled provider expertise. We are one of the nation’s leading multi-specialty physician groups providing patients with care in ophthalmology, optometry, dermatology, and facial surgery. With 55 clinics and 5 surgery centers, led by over 100 providers and more than 1,200 team members system-wide, we deliver world-class care to patients throughout Florida, the Carolinas, and Virginia.

Lake Eye Associates offers compassionate treatments for a wide range of eye conditions and diseases, from general eye care to ground-breaking laser cataract surgery and cosmetic eyelid surgery. Every treatment is performed and managed by our experienced ophthalmologists and helpful, highly trained staff. We also proudly offer on-site optical departments throughout our locations, making us the premier destination for a lifetime of clear and healthy vision.

About the role

Patient Care Representatives are responsible for maintaining a friendly, professional environment as our first and last point-of-contact for our patients. It is important that Patient Care Representatives are polite, attentive, and organized to enhance the overall patient experience.

Responsibilities

• Greet and direct all patients, visitors, and staff upon entry of the practice.
• Monitor the reception areas throughout the day and provide assistance as needed.
• Verify insurance coverage for patients.
• Provide a pleasant and prompt check-in experience for all patients by verifying necessary information and assisting with any questions they may have around patient questionnaires and forms.
• Print daily team/physician schedules as evidenced by the schedule of appointments for that day.
• Attend to walk-in patients, scheduling inquiries, and prescription/record pick-up as necessary.
• Disseminate pertinent information using telephone systems and/or computer software systems as appropriate.
• Cross-check and update next-day charts as evidenced by the appointment schedule.
• Maintain an orderly and pleasing workspace that ensures both integrity and safety for our patients and staff.
• Complete appointment confirmation calls based on the patient appointment schedule.
• Collect any necessary co-payments, non-covered service fees, and/or any existing account balances during the patient check-out period.
• Fill out essential reports and forms as requested.

Requirements

• High school diploma.
• Prior experience in a customer service role.
• Must be able to work under pressure and respond to patient requests in a positive manner.
• Demonstrated knowledge of material, methods, instruments, and equipment.
• Demonstrated ability to read, write, and perform mathematical calculations.
• Ability to follow oral and written instructions.
• Demonstrated ability to multi-task, work in a fast-paced environment, and manage time appropriately to meet deadlines and requirements.

Schedule

This is a full-time position located in Wildwood, FL. Days and hours are Monday through Friday, 8 AM – 5 PM, with the opportunity for occasional overtime.

Benefits

• 401(K) Company Match
• Medical and Dental Insurance
• Vision Benefits
• Flexible Spending Accounts
• Pet Insurance
• Disability Insurance
• Life Insurance
• Continuing Education
• Paid Time Off