Lake Compounce - Seasonal Events & Entertainment Supervisor (Daytime Halloween Events)

Roles & Responsibilities

The Events & Entertainment Senior Supervisor will assist in the planning and execution of events, shows, character interactions, and atmospheric entertainment to complement parkwide content and increase overall guest satisfaction.

Supervisory Duties

• Supervise the daily operations of the Events & Entertainment team and any other assigned departments
• Lead by example, attitude, and as a representation of Lake Compounce’s core values
• Act as an approachable mentor and coach to all assigned hosts
• Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests
• Become knowledgeable of performing the essential duties of all events-related positions and backfill these positions when needed
• Ensure that all required meal and other breaks are being given in accordance with Connecticut law
• Aid in team scheduling and timekeeping activities

Departmental Duties

• Collaborate with park and corporate events leadership to evaluate current Events & Entertainment strategies at Lake Compounce
• Manage the conceptualization, planning and execution of multiple events, concurrently
• Knowledgeable of all events that are scheduled at the park to align with all Sales & Marketing events promotions
• Maintain Park event calendar, ensures its data accuracy, and makes any necessary adjustments
• Aid in the execution of live stage shows and other performances
• Manage event & activation operations for scheduled in-park events
• Ensure effective communication and coordination with park operations teams to deliver best in class prior to, day of, and post event execution
• Proactively address and resolve any unexpected issues that may occur during event
• Provide solution-based ideas to quickly and creatively resolve problems
• Promptly escalate any maintenance issues, safety hazards, or emergencies to the proper authorities

Requirements

• Must be at least 18 years of age to comply with Connecticut Child Labor Laws
• Ability to work a flexible schedule, including evenings, weekends, holidays, and open to close
• Must be able to work nights up to 12 AM (midnight) during certain events
• Must have reliable transportation to and from work for your scheduled shift
• Ability to handle high-pressure situations in a positive and professional manner, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment
• Exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Strong written and verbal communication skills
• Ability and desire to participate in delivering successful and high-quality events
• Follow direction, multi-task, handle stress, and work as part of a fast-paced team