Laboratory Supervisor - Multi section

About the role

Ensure daily operations of the assigned laboratory sections run smoothly and efficiently in conformance with applicable accreditation, certification, and regulatory requirements. Along with the manager and other section supervisors, provide technical oversight of the assigned laboratory section (Molecular, Quincy Urgent Care Laboratory, Point of Care, and pre-analytical department). Perform pre-analytical, analytical, and post-analytical activities required for laboratory testing for pediatric/adolescent, adult, and geriatric patients in compliance with laboratory, hospital, state, federal, and regulatory agency policies and procedures.

This position plays a key role in fostering positive relationships with internal and external stakeholders, ensuring exceptional patient service and supporting a collaborative, high-morale team environment. The Supervisor partners closely with the Nurse Educator to ensure all point-of-care testing complies with laboratory regulatory standards.

Responsibilities

• Manages all aspects of moderate and high complexity testing at the Quincy Urgent Care Laboratory and assigned Milton Lab sections, performing any technical work required for smooth department operations.
• Oversees quality control activities (testing, processes, equipment) within the department.
• Oversees equipment maintenance and troubleshooting, including documentation and validation.
• Oversees the scheduling of all daily, weekly, monthly, and periodic maintenance for analyzers and critical equipment.
• Assists staff with training on proper procedures and coordinates equipment maintenance, calibration, and troubleshooting.
• Evaluates the need for new or replacement equipment and determines validation, training, and competency requirements prior to implementation.
• Develops and maintains section procedures, submitting them for approval and reviewing them as regulations require.
• Identifies changes in accreditation agencies to amend policies and procedures, identify areas for improvement, and educate staff on changes.
• Develops and maintains Quality Assurance activities for the department and submits performance improvement initiatives.
• Conducts and oversees active surveillance of processes, including patient identification, appropriate ordering practices, incidents, and near misses.
• Oversees the Quality Program for the department and responds to incident reports.
• Participates in hospital-wide quality initiatives.
• Provides initial orientation to staff assigned to the section and assists the manager in the interview, selection, evaluation, and discipline of assigned personnel.
• Evaluates the competency of testing personnel and ensures staff maintain competency to perform test procedures accurately and proficiently.
• Reevaluates competency when test methodology or instrumentation changes prior to reporting patient test results.
• Identifies training needs and coordinates in-service education sessions.
• Documents competency, training, and continuing education activities.
• Evaluates new laboratory products and makes recommendations to reduce unnecessary costs and hazardous materials.
• Oversees department readiness for regulatory inspections, including CAP and Joint Commission inspections.
• Participates in HHS/CAP-approved proficiency testing programs.
• Maintains a working inventory of supplies and equipment for the section.
• Ensures the section is maintained in a hygienically safe and functional condition.
• Develops procedure manuals according to ASCP and CAP guidelines.
• Ensures compliance with all CAP, TJC, OSHA, federal, state, and local regulations and reviews updates at least annually.
• Maintains laboratory files and records such as daily logs, preventative maintenance, operating statistics, and quality control.
• Prepares and submits section quality assurance and statistical reports reliably and timely.
• Assists with compliance and emergency preparedness activities for local, state, federal, and regulatory agencies.
• Resolves LIS, eCW, and reference laboratory ordering, processing, and resulting issues.
• Ensures corrective action for incorrect resulting orders from clients' offices.
• Prepares and schedules processor and phlebotomy staff to ensure adequate coverage for patient safety, quality, and satisfaction.
• Along with the Manager, ensures IT and quality issues are addressed quickly and positively.
• Communicates department procedures and policies to non-laboratory personnel.
• Maintains professional growth through seminars, in-services, workshops, conferences, and technical journals.
• Performs job functions in a manner promoting safety and health for co-workers, patients, and visitors.
• Performs duties in accordance with safety laws, rules, and regulations set by regulatory agencies and hospital policies.
• May be required to perform similar or related duties on an emergency basis or as designated by the department manager.

Requirements

• Bachelor's degree in a health-related field, chemical, physical, or biological science, or medical technology from an accredited institution.
• 2-5 years of hospital-based clinical laboratory experience required.
• Previous practice management experience in a medical practice and/or ambulatory setting and medical technologist experience preferred.

Skills & Abilities

• Decision Making: Ability to make decisions guided by precedents, policies, and objectives; regularly makes decisions affecting a department or functional area.
• Problem Solving: Ability to address highly varied, complex, and non-recurring problems using innovative and creative techniques.
• Independence of Action: Ability to set goals and priorities for functional areas with broad guidance from management.
• Written Communication: Ability to communicate complex information effectively in English to all staff levels.
• Oral Communication: Ability to address sensitive situations, resolve conflicts, negotiate, motivate, and persuade others.
• Teamwork: Ability to lead small projects or work groups, foster a collaborative environment, and improve workflow.
• Customer Service: Ability to provide high-level customer service and staff training to meet service standards and resolve issues.
• Computer Skills: Experience with web-based applications and Microsoft Office (Outlook, Word, Excel, PowerPoint).

Working Relations

Reports to: Administrative Director, Laboratory

Supervises: Minimal supervision provided; supervises assigned laboratory staff.

Internal Relationships: Works closely with Microbiology Supervisor, Laboratory Director, Chief of Pathology, other Laboratory Managers, supervisors, staff, Nursing staff, and Physicians.

External Relationships: Patients, Physicians, Clients, Vendors, and other hospital co-workers.

Working Conditions

The role may expose employees to blood or other potentially infectious materials per OSHA definitions (29 CFR 1910.1030). Employees must follow standard precautions for infection control and use provided personal protective equipment (PPE).

Pay

Annual base salary range: $100,000.00 USD - $125,000.00 USD. Actual compensation is determined based on factors such as seniority, education, training, relevant experience, certifications, and job responsibilities.