Laboratory Equipment Specialist - Scientific Services

Why Renovo?

Renovo Solutions is a nationwide healthcare technology management company. We offer a range of opportunities for technicians to grow within the company. With a presence in 40+ states, we provide comprehensive solutions for managing & maintaining healthcare technologies. We prioritize investing in our employees' development, offering various phases and advancement paths. Through ongoing training, mentorship programs, and a supportive work environment, we foster professional growth and promote from within.

Summary

A Laboratory Equipment Specialist performs and documents pre-run preparation, daily maintenances, and post run cleanup, to keep an instrument in service and at the ready on research and manufacturing equipment at pharmaceutical facilities.

What You Will Do

• Performs planned maintenance, basic troubleshooting, and other verification/qualification services on a variety of laboratory multi-vendor instruments
• Completes scheduled pre-run methods and prep
• Executes post run clean up, system flushes
• Flags, troubleshoots, or escalates any errors or predictive maintenances or repairs
• Manages customer relationships by communicating work performed and providing a follow-up plan as needed
• Provides accurate and timely completion of service reports, expense reports and other administrative tasks
• Communicates and escalates repair diagnostic and information with supervisor and other internal personnel to expedite repairs
• Provides a communication link between the customer and supervisor to help ensure that effective service is provided to the customer
• Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance
• Trains and/or mentors Scientific Service Specialist colleagues on maintenance of devices under our responsibility
• Performs other duties as assigned by your manager
• Collaborates with internal partners to resolve customer issues and improve processes

Qualifications

• Experience operating laboratory equipment required
• 1-3 years’ experience with life science laboratory equipment (e.g. Microscopes, flow cytometers and fluidics, liquid handlers, bioreactors, cell counters, osmometers and pH meters, scales/ balances, centrifuges, (HPLC/UPLC), and fast protein liquid chromatography, or equivalent instruments)
• Experience reading and following work instructions to operate lab equipment
• Laboratory, electronic, mechanical technician or related experience required
• Understanding of metrology/calibration preferred
• Comfortable with technical skills in MS Office suite (MS Word, MS Excel)
• High level attention to detail
• Self-directed / efficient with time management skills
• Basic hands-on mechanical skills

Education/Special Training

• H.S. Diploma or equivalent required
• Bachelor’s Degree in Chemistry, Biochemistry, Engineering or related degree preferred

Required Competencies

• Accountability – takes ownership of assigned work and responsibilities, follows through, and closes the loop
• Communication – clearly expresses thoughts and ideas both in written and verbal communications, provides timely information
• Financial Acumen – Considers financial impact of all decisions
• Integrity – Can admit mistakes, is direct and truthful
• Customer Service – demonstrates a “customer-first” mentality, focused on meeting the needs of customers and captures feedback to make improvements
• Priority Setting – Prioritizes assigned schedules and workload
• Team Building – Mentors newer technicians, facilitates clear communication amongst the team, demonstrates care and respect for co-workers and colleagues
• Giving Feedback – Provides constructive feedback towards department goals and activities, helps to foster growth within the team

Physical Requirements

• The Scientific Services Specialist must be able to speak, hear, see, read, write, type, dial, reach, bend, climb, crawl, crouch, kneel, squat, and twist
• Must have near vision, far vision, depth perception, and be able to distinguish colors
• Must have sensory ability to distinguish hot, cold, range of temperatures, surfaces, fine motor skills, manual dexterity, and detect/distinguish odors
• Must be able to work safely with chemicals and hazardous materials
• Must be able to carry or lift up to 50 pounds frequently

Classification

FLSA: Non-Exempt

EEO Statement

RenoVO Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, RenoVO Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.