Laboratory Assistant (Per Diem)
About the role
This position will cover all affiliates! The Clinical Laboratory Assistant functions as overall assistant to the department in areas of technical and non-technical support, quality improvement, quality concerns, service recovery, specimen collection, and LIS order entry. Assists in training phlebotomy staff on waived lab procedures and backs up the histology lead tech for processing of histology specimens.
North Country Healthcare is a non-profit affiliation of four medical facilities, Androscoggin Valley Hospital, North Country Home Health & Hospice Agency, Upper Connecticut Valley Hospital, and Weeks Medical Center, located in the White Mountains Region of New Hampshire. NCH includes numerous physicians and medical providers at multiple locations. This leading comprehensive healthcare network which employs hundreds of highly-trained individuals delivers integrated patient care through three community hospitals, specialty clinics, and home health and hospice services. NCH remains committed to the health and well-being of the communities we serve.
Responsibilities
- Maintains Standing order file and sends yearly update standing order questionnaires.
- Assists in quality improvement/Press Ganey projects and initiatives and helps follow up on quality concerns submitted by other departments.
- Performs service recovery by continuously researching and identifying solutions for improved customer care.
- Communicates corrective measures with patients and/or providers in collaboration with manager