Laboratory Assistant II

Duties

• Greet and assist patients that present.
• Follow appropriate patient registration/check-in policy and procedures.
• Verify and/or update demographic information, for example Personal Physician Selection, Language Preference.
• Show working knowledge of Health Plan coverage types, for example (but not limited to) traditional, deductible, etc.
• Check in patients by following chick-in policies and procedures and using the check-in systems or manual visit records when the systems are down.
• Determine patient-s membership/benefits according to the benefit display.
• Create accounts as necessary, for example (but not limited to) workers- compensation, confidential.
• Etc.
• Capture and populate workers- compensation data on the correct screens and select the correct coverage as necessary.
• Manage electronic in-basket.
• Use notes function where applicable to document prepayments.
• Obtain a patient medical record number when necessary.
• Order Health Plan cards as needed.
• Collect co-pays and fees.
• Inform patients of available payment options.
• Generate appropriate encounter forms per procedure electronically or manually if the system is down.
• Direct patients to appropriate area after check-in process is completed.
• Check out patients by following check out policies and procedures and using the checkout systems or manual visit record when the systems are down, if applicable.
• Follow appropriate procedures when registering exception-type patients such as non-members, out-of-area health plan members, Medicare, Medi-Cal, and industrial patients.
• Initiate and complete required forms for all appointments per policy.
• Access necessary information from the fee schedule to determine appropriate fees based on CPT-4 and/or service codes in order to collect appropriate revenue.
• Aid patients by:
  • Explaining co-pays/applicable fees.
  • Providing facility directions.
  • Referring to other departments and administrative services for further information, e.g. Member Services, Medical Secretaries, and Business Office.
  • Initiating and completing appropriate forms as needed, for example Release of Information, Patient Financial Responsibility, etc.
  • Tracking referrals to specialty care by utilizing the consultation/referral system as needed in those areas where this responsibility currently exists for the individual in the classification.
• Where this responsibility is not part of an existing position, it cannot be added without written agreement as part of the LMP.
• Demonstrate knowledge of and application of Health Connect.
• Maintain the patient will-call area box if applicable.
• Communicate with clinical and business office staff as needed.
• Cash Handling, Reconciliation and Deposit.
• Handle cash according to the Cash Handling Responsibility Agreement.
• Comply with all applicable cash handling policies and procedures (see reference list).
• The registration designee is responsible for the safekeeping of change funds, all revenue collected during the shift, all assigned revenue documents, and all keys assigned for cash control.
• Obtain, secure, and ensure sufficient denominations to provide change.
• Reconcile shift and deposit fund according to the Cash Handling Responsibility Agreement.
• Use correct procedures to document and report discrepancies.

Other

• Working towards positive operational outcomes.
• Perform Other Duties As Required.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Compliance Accountability

• Consistently supports compliance and the Principles of Responsibility (KP-S Code of Conduct) by maintaining confidentiality, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable Federal and State laws and regulations, accreditation and licensure requirements, and KP policies and procedures.

Education/License/Certification

• High School Diploma.

Qualifications

• 6 month work experience.
• Basic knowledge and use of computer and computer keyboard.
• Passing of a PC skill assessment.
• Ability to read and follow instructions, share correspondence, and memos.
• Communication with health care providers, staff, patients and visitors.
• Professional phone etiquette.
• Ability to multi-task, organize, manage time and prioritize workflow in a complex environment.
• Knowledge of computer and computer keyboard.
• Must be willing to work in a Labor Management Partnership environment.
• Also refer to the detailed responsibilities outlined in the appropriate Cash Handling Responsibility Agreement.

Primary Location

• California
• Oakland
• Oakland Broadway Medical Offices

Scheduled Weekly Hours

• 1

Shift

• Day

Workdays

• Mon
• Tue
• Wed
• Thu
• Fri
• Sat
• Sun

Start

• 06:00 AM

End

• 06:15 PM

Job Schedule

• Call-in/On-Call

Worker Location

• Onsite

Employee Status

• Regular Employee

Department

• Oakland Hospital - Pathology/Lab-Clinical Lab - 0206

Pay Range

• $40.02 - $42.09 / hour

Kaiser Permanente

• is an equal opportunity employer committed to fair, respectful, and inclusive workplaces.
• Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.