Laboratory Assistant I - Customer Service

Location: Cape Coral Hospital, 636 Del Prado Blvd, Cape Coral, FL 33990

About the role

Be the friendly face and voice of our laboratory services! As a Customer Service Laboratory Assistant I, you'll play an important role in creating a positive patient experience. You will be responsible for providing excellent customer service for LMHS outpatient laboratory services.

Responsibilities

• Performs phone reception including taking calls from customers to provide information, answering questions, and handling complaints in a calm and professional manner.
• Prints and faxes patient reports as requested.
• Performs clerical tasks such as filing send out and Infant Screening reports, scanning documents, and operating office equipment such as fax machines, copy machines, and printers.
• Assists with audits, serves as a resource to the team, creates reports, and coordinates with medical couriers for specimen pickups.
• Performs quality assurance and quality improvement job duties on a daily basis.
• Assists with patient registration and specimen processing as needed.
• Performs basic computer skills for data entry and retrieval.

Requirements

• High School Diploma or equivalent.
• Six months experience in customer service, marketing, or sales.
• Excellent communication and interpersonal skills.
• Strong customer service skills.
• Ability to multi-task, problem-solve, and work independently.
• Excellent telephone skills.
• Basic knowledge of computer data entry and retrieval.

Schedule

Full Time, Shift 2: 7:30 AM to 4:00 PM

Pay

Minimum to midpoint pay rate: $20.00 - $23.50 per hour. $1,500 sign-on bonus for eligible candidates.