Labor Claim Technician

About the role

The Labor Claim Technician oversees various stages of product inspection during labor claims processing. They collaborate with the product team to identify and diagnose product defects and deviations affecting quality. Their responsibilities include analyzing trends to support company initiatives and developing product expertise as a subject matter expert (SME) for quality and continuous improvement.

Responsibilities

• Maintain workflow to ensure timely processing and closure of all received labor claims
• Work with the product team to achieve and maintain desired proficiency in product failure analysis
• Inspect, measure, and record all details about labor claims
• Receive, identify, and sort UPS, FedEx, and DHL deliveries (distinguishing between samples and labor claims)
• Manage internal quality tracking documents
• Act as a resource and assist the product management team as needed
• Perform other duties as assigned

Qualifications

• 1-3 years of relevant experience
• Strong automotive knowledge, specifically in diagnostic and troubleshooting
• Must be able to use precision measuring equipment such as micrometers and calipers
• Strong attention to detail, punctuality, and ability to work in a fast-paced environment
• Ability to communicate in verbal, written, and electronic formats, as well as understand directions and requests via phone or in person
• Proficient in Office (especially in Excel / Word)
• Ability to manage large amounts of data
• Priority and meet deadlines

About TrakMotive

Since 1996, TrakMotive has been a global leader in the automotive aftermarket, specializing in the design, manufacture, and distribution of high-quality components. We are not just a parts supplier but a full-service partner to the industry's largest distributors and retailers, known for our 100% brand-new CV Axles, Drive Shafts, and Window Regulators.

Why Work with Us?

Joining TrakMotive offers the stability of a company that has been growing since 1996 and the excitement of a global team that continues to strive for more. Many of our senior leaders are long-term employees who started their careers at TrakMotive. We look for individuals who want to make a real impact and grow their careers alongside us.

Physical Demands & Requirements

• Physical effort: Occasional to frequent lifting and carrying of up to 50 lbs.
• Position involves a combination of stationary work and frequent movement throughout the facility and across multiple levels.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Legal

• Must be 18+ years of age and legally authorized to work in the United States.
• Pre-employment: Ability to pass a post-offer background check and drug screen.

Equal Opportunity Employer

AIT Corporation DBA TrakMotive is an equal opportunity employer and is committed to an inclusive and diverse workplace. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender identity or expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, domestic partner status, genetic information, or any other basis protected by local, state, or federal laws.

Fair Chance & Accommodations

Pursuant to the California Fair Chance Act, we will consider qualified applicants with arrest and conviction records for employment. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and the California Fair Employment and Housing Act (FEHA).