Label Printer Technician

About the role

The Label Printer Technician analyzes label printer related problems reported by end-users, diagnoses the most effective method to resolve the problem and implements the solution; maintains a documented log of issues/fixes/performed maintenance, installs, maintains, and troubleshoots label printer equipment.

Essential Functions

• Identifies, troubleshoots, and resolves hardware, poor print quality, and network-related problems encountered by end-users of the distribution center that involve label printers.
• Calibrates labels and checks printer configurations on a regular basis to ensure that all devices are configured for optimal performance.
• Maintains network connectivity and configuration of network settings on each label printer.
• Grades printed test labels to ensure labels are printing at an optimal quality and documents graded tests on a regular basis for each printer.
• Uses established tracking/ticketing system to log requests; monitors progress, tracks problem resolution, identifies patterns of failure, research bug fixes and implements solutions; communicates with manager regarding unresolved problems.
• Maintains detailed documentation of printer issues uncovered, preventative maintenance and repairs performed on each printer.
• Works with vendors on problem resolutions, repairs or replacement of hardware under warranty or under maintenance contracts.
• Works in conjunction with the Client Services Team members to perform all these duties.

Must Have

• The ability to identify, analyze and troubleshoot introductory to mid-level technical network-related problems effectively.
• The ability to listen and communicate information to a wide variety of clients at all levels of skill.
• The ability to deliver user support both in-person and over the phone in a professional manner.
• The ability to support Skechers Distribution Centers objective by training others in use of label printers.
• The ability to lift heavy equipment.
• The ability to work in elevated workspaces.
• The ability to operate small to mid-sized heavy machinery.
• The ability to complete tasks with minimal supervision.
• The ability to have a flexible schedule for work (able to work nights, evenings, weekends, etc.).
• The ability to learn and provide network support.
• The ability to learn and apply new technical knowledge quickly.
• The ability to communicate effectively with a diverse user base both verbally and in writing.
• The ability to work independently and as a member of a team.
• The ability to maintain cooperative work relationships.
• The ability to demonstrate sensitivity to, and respect for, a diverse population.

Experience

• Current experience providing technical label printer support in a large warehouse environment or two years’ experience.
• Demonstrate experience managing label printers and trouble-shooting and problem solving skills required, including knowledge of introductory networking theory, principles and practices.
• CompTIA A+ certification, other certifications such as Network+ etc., or combinations of other IT certifications or printer certifications are favorable.
• Minimal knowledge of TCP/IP would be helpful.

PAY

HOURLY PAY RANGE: $24 - $26/hour

About Skechers

Skechers, a global Fortune 500® company, develops and markets a diverse range of lifestyle and performance footwear, apparel, and accessories. Serving over 180 countries and territories, Skechers connects customers to products through department and specialty stores, e-commerce and digital stores, and through our more than 5,300 Skechers retail locations.

Equal Employment Opportunity

Skechers is committed to providing a safe, inclusive, and respectful work environment. Skechers provides equal employment opportunities for all employees and applicants for employment without regard race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation, or any other protected characteristic established by local, state or federal law. Reasonable Accommodation Applicants for employment who require a reasonable accommodation to apply for a job should request appropriate accommodation by emailing benefits@skechers.com.