Lab Technician II - 1st shift

About the role

The primary purpose of this position is to ensure Cardiac Rhythm Management returned-product complaints are processed, reported, and trended timely and accurately. Working under close to moderate supervision, you will receive general instructions on routine work and detailed instructions on new assignments.

Responsibilities

• Maintain compliance with applicable quality requirements, including completing required training and documenting training as needed.
• Receive and verify returned product complaints; perform initial investigation and root-cause testing; and enter complete, accurate information into the Global Complaint Management System (GCMS) complaint database.
• Ensure product traceability for all products received and analyzed.
• Partner with cross-functional groups (e.g., R&D and Manufacturing