Lab Support Technician I - Full Time - Nights

About the Role

Join a team that makes a difference every day. As a Lab Support Technician (Phlebotomy) I, you will play a vital part in supporting physicians, caregivers, and patients by ensuring accurate specimen collection, laboratory processing, and exceptional customer service. This position is part of the provider care team, acting in a support capacity for reports, data, and scheduling functions of the laboratory.

Responsibilities

• Collect laboratory specimens safely, accurately, and professionally through skilled phlebotomy practices.
• Process, transport, and refer laboratory specimens according to established procedures.
• Support laboratory operations through data entry, reporting, scheduling, and administrative functions.
• Maintain compliance with HIPAA regulations and laboratory policies.
• Ensure accurate and timely handling of laboratory reports and information.
• Deliver outstanding customer service to patients, providers, and coworkers.
• Complete competency and departmental training requirements under laboratory leadership guidance.
• Contribute to a culture of teamwork, quality, and patient-centered care.
• Exhibit excellent customer service skills in line with Mercy Signature Service for all internal and external customer interactions.
• Perform duties and responsibilities in a manner consistent with Mercy's mission, values, and Mercy Service Standards.

Requirements

• High school diploma or equivalent.
• BLS certification within six months of hire.
• Successful completion of probationary period.
• No active disciplinary actions or performance improvement plans.
• Strong communication, organizational, and customer service skills.
• Ability to work effectively in a fast-paced healthcare environment.

Preferred Qualifications

• College coursework in Chemistry, Biology, or other science-related fields.
• Previous clinical laboratory experience.
• Experience with specimen collection and laboratory processes.

Benefits

• Medical, dental, and vision coverage.
• Paid time off.
• Tuition support.
• Matched retirement plans for team members working 32+ hours per pay period.

Schedule

Full Time

Why Mercy?

At Mercy, we believe that exceptional patient care begins with exceptional coworkers. You'll have the opportunity to work alongside dedicated healthcare professionals in a supportive environment where your contributions directly impact patient outcomes every day. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.