Lab Support Tech III

Location: Indianapolis, IN | Non-exempt | Typically Monday through Friday, forty hours per week with flexibility to meet department needs.

About the role

The Lab Services Specialist III ensures instrument reliability, maintains inventory, and upholds safety standards while coordinating internal transfers and outbound shipments. This role involves high interaction with clients and vendors to support laboratory research, requiring initiative, energy, and forward-thinking.

Responsibilities

• Maintain reliable instrument uptime through proactive preventive maintenance, vendor coordination, and hands-on troubleshooting.
• Develop tracking and documentation systems; coordinate preventive maintenance schedules and repairs for lab instruments (e.g., oligonucleotide synthesizers, FPLC/AKTA, HPLC/UPLC, chromatography systems, KF instruments, balances, automation equipment). Serve as primary liaison with service vendors.
• Manage organizational instrument inventory, service contract renewals, and annual maintenance scheduling with third-party vendors.
• Keep labs consistently well-stocked, organized, and audit-ready through disciplined inventory management and supply planning.
• Manage inventory of oligonucleotides, amidites, reagents, and chemicals; implement sample management and tracking systems; make independent purchasing decisions for routine supplies.
• Uphold lab safety standards as the labs' Safety Representative, driving inspections and continuous compliance.
• Support internal transfers and outbound shipping in partnership with scientists and the client’s Shipping department—primarily domestic (~90% of volume) with occasional complex international shipments (~10%).
• Receive, organize, and distribute incoming chemicals and packages; maintain instrument logs and service records.
• Follow guidelines set forth by clients and the Company Quality, Health, Safety, Security, and Environmental policies and procedures.
• Comply with clients and Company management systems in accordance with regulatory agencies.
• Adhere to the requirements of the Company Quality System.
• Perform other duties as defined by the Manager, department needs, and workload.

Skills & Proficiencies

• Hands-on experience with laboratory instrumentation maintenance and troubleshooting, particularly chromatography systems (FPLC, HPLC) and/or automated synthesis equipment.
• Experience with oligonucleotide synthesizers, chromatography systems, or similar automated lab equipment.
• Background in synthetic chemistry laboratory environments, with basic troubleshooting and mechanical aptitude for instrument repair.
• Excellent interpersonal skills: approachable, demonstrates initiative, adaptable, and projects a positive attitude.
• Strong foundation in problem-solving and process improvement; flexible, open-minded, and creative.
• Strong project management skills, effective communication, self-directed, and ability to multi-task in a dynamic environment.
• Ability to balance competing tasks and priorities.
• Ability to learn quickly and work in a team environment.
• Ability to clearly communicate scientific needs and specifications to suppliers.
• Understanding of laboratory equipment and consumable needs.
• Strong analytical and problem-solving skills.
• Knowledge of scientific products, equipment, materials, and vendors.
• Proficient with Microsoft Office (Word, Excel).
• Understanding of procurement systems.
• Excellent organization and time management skills.
• Ability to effectively multi-task and rapidly adjust to change.
• Maintain high performance and flexibility in a dynamic laboratory setting.
• Champion company values.

Qualifications

• Bachelor’s Degree in Chemistry or closely related field.
• Minimum of two (2) years of relevant laboratory experience, including inventory management and safety protocols.
• An equivalent combination of education and experience may be accepted in lieu of the above.

Pay

$26.00–$29.00 per hour (actual compensation may vary based on factors such as location, education, experience, and skillset).