Lab Support Assistant
Reid Health · Richmond, IN · 1 wk ago
AnalystInternship
About the role
Schedule: Day Shift. 10a-10:30p , 36 hours weekly. Three,12-hour shifts Weekday, rotating weekends & holidays, flex schedule as needed
Responsibilities
- Acts as a liaison between inpatient, outpatient, and outreach customers and laboratory personnel by providing information and resolving service issues in a timely and courteous manner.
- Fills online orders for lab supplies for the outreach collection sites.
- Retrieves and processes specimens from the Outpatient Care Center and the pneumatic tubes.
- Checks in specimens from couriers and signs courier manifests.
- Maintains documentation as appropriate.
- Affords assistance to laboratory personnel in specimen add-ons, location, and storage.
- Affords assistance with Health Fair registration, ordering, and processing.
- Affords assistance with loading patient samples onto the automated line and/or transports to their appropriate benches for testing.
- Performs general clerical office work associated with laboratory operations including answering and transferring telephone calls, specimen logging and labeling, registration and order entry, report distribution, and report scanning into the medical record.
- Registers and processes Extended Care Facility (ECF) orders for non-Epic providers.
- Follows instructions, makes reasonable judgments, and uses resources to answer questions and problem solve while understanding limitations.
- Escalates issues and complaints promptly and appropriately to management.
- Adheres to confidentiality and HIPAA regulations.
Qualifications
- Education Required: High school graduate or equivalent.
- Experience required: Previous position requiring critical thinking.
- Experience Preferred: Minimum 1 year in a lab or healthcare-related clerical setting.
- Customer service skills.
- Excellent written and verbal communication skills.
- Familiarity with telephone, computer, and office equipment.
- Familiarity with medical and/or laboratory terminology preferred.
- Proficiency with Microsoft Office, including Outlook.