Lab Outreach Assistant

Responsibilities

• Interacts with clients and coworkers in a professional manner at all times
• Provides exceptional customer service to all Outreach clients
• Troubleshoots client problems quickly and effectively and triages problems beyond scope to Outreach Manager or Marketing Coordinator as appropriate
• Notifies manager of client issues and resolutions
• Serves as a backup customer service representative in the Laboratory Medicine Call Center as needed
• Creates and maintains all outreach client files using sources provided by the Outreach Marketing Coordinator
• Prints both monthly and ad hoc marketing reports
• Orders and organizes any marketing materials or supplies needed for the outreach department
• Coordinates pricing proposals for outreach clients based on a tiered pricing system and submits for approval to the Director of Laboratory Services
• Creates invoices and facilitates payment for special projects within Laboratory Medicine
• Maintains an effective and efficient filing system. Consistently files and is able to retrieve materials in a timely manner
• Works closely with Laboratory IT to assist in coordinating the creation of custom panels per client request
• Monitors and Reviews monthly courier runs to ensure accuracy in billing and identify potential opportunities for cost savings
• Performs staffing to volume analysis for specific outreach locations
• Works closely with Laboratory IT to assist in coordinating the creation of custom panels per client request
• Is proficient in amending and generating custom test requisitions as needed with appropriate physician lists and test menu as per client request

Qualifications

• High school diploma required. Some business course work at the college or technical level preferred
• At least 3-5 years' experience functioning in an administrative support role or a combination of experience and Bachelors' degree
• Excellent customer service and interpersonal skills required
• Excellent computer skills to include Word, Excel, Power Point, and Access
• Ability to use a variety of office equipment such as copier, fax machines, etc.
• Ability to multitask and problem solve in a fast paced, high stress environment