Lab Operations Program Manager, Leo Workplace Operations (LWO)

About the role

The Lab Operations Manager owns end-to-end execution of facility program processes within a satellite production/manufacturing environment, serving as the primary interface between operations and cross-functional teams across Leo Manufacturing.

Responsibilities

• Support Leo Workplace Operation (LWO) in the end-to-end facility lifecycle process: project intake → execution planning → progress tracking → closeout
• Serve as LWO’s first point of contact for support requests, intake submissions, and user questions
• Coordinate layout changes, equipment moves, site visits, and infrastructure upgrades in partnership with Design & Construction (D&C) and Environmental Health & Safety (EHS)
• Support planned and unplanned facility outages in partnership with Facilities Management and internal leadership; schedule flexibility is a must
• Conduct regular facility audits and track local metrics related to compliance, usage, and support needs
• Proactively remain informed of inflight projects and workback schedules, escalating blockers as needed
• Support cross-functional meetings (e.g., with D&C, EHS, IT), ensuring clear notes, follow-ups, and timely execution
• Monitor program health metrics and report regularly on progress, risks, and upcoming projects
• Drive continuous improvement of operations through process standardization and stakeholder feedback loops

Qualifications

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams
• Bachelor's degree in Architecture, Construction Management, Civil Engineering, Electrical Engineering, or Mechanical Engineering
• 5+ years of working cross-functionally with technical and non-technical stakeholders
• Strong understanding of safety protocols and regulatory requirements
• Experience managing complex project schedules and stakeholder coordination
• Experience defining or implementing repeatable operational processes
• Strong written and verbal communication skills, with experience documenting and reporting on program health

Preferred Qualifications

• Knowledge of Six Sigma tools, Lean techniques, PMP or similar standards preferred
• Experience in Systems engineering, site reliability engineering, building and operating systems at scale
• Experience in safety and/or environmental programs in manufacturing, production, service operations, or related fields
• Demonstrated experience with ISO 8 clean room standards and air quality management systems
• PMP or similar project management certification
• Experience managing production/manufacturing facility builds or tech space renovations
• Familiarity with asset tracking tools, intake portals, or operational dashboards