Lab Manager - Portsmouth, NH
Position Summary
The Laboratory Manager is responsible for the strategic oversight, operational management, and regulatory compliance of the clinical laboratory. This role ensures the delivery of accurate, timely, and high-quality laboratory diagnostic and therapeutic services to support patient care and provider decision-making.
About the Role
This position demonstrates a strong commitment to clinical excellence, operational efficiency, patient safety, and continuous quality improvement while maintaining compliance with applicable federal, state, and accrediting agency requirements.
Essential Functions
To perform effectively in this role, the candidate must fulfill the following duties with or without reasonable accommodations.
Laboratory Operations & Clinical Oversight
Direct and oversee laboratory diagnostic and therapeutic services by establishing specimen preparation standards, implementing analytical testing procedures, evaluating laboratory findings, consulting with pathologists, and ensuring accurate reporting of results in accordance with organizational, hospital, and public health protocols.
Evaluate employee performance through coaching, counseling, performance reviews, corrective action, and professional development planning.
Regulatory Compliance & Quality Management
Maintain the integrity, confidentiality, and security of laboratory information systems by identifying operational needs, troubleshooting issues, recommending system improvements, testing enhancements, training staff, and maintaining data security protocols.
Represent the laboratory on internal committees and organizational initiatives, serving as a subject matter expert on laboratory operations and quality standards.
Leadership & Staff Development
Recruit, hire, onboard, train, mentor, and retain qualified laboratory personnel to support departmental goals and operational excellence.
Evaluate employee performance through coaching, counseling, performance reviews, corrective action, and professional development planning.
Promote staff competency and professional growth by facilitating continuing education, in-service training, and ongoing development opportunities to meet licensure and certification requirements.
Foster a collaborative, accountable, and service-oriented work environment while maintaining high standards of professionalism and employee engagement.
Education & Communication
Prepare and maintain operational, quality assurance, regulatory, and financial reports to support departmental and organizational objectives.
Support billing and reimbursement processes by ensuring accurate service documentation, coding, and communication with billing personnel.
Administrative & Organizational Support
Provide administrative leadership and organizational support, including serving as Manager on Call as assigned.
Maintain strict confidentiality of patient, employee, operational, and organizational information in compliance with HIPAA and organizational policies.
Knowledge, Skills & Responsibilities
Strong leadership, supervisory, and team development skills with the ability to motivate and engage staff.
Bachelor’s degree (or foreign equivalent) in Biology, Chemistry, Medical Laboratory Science, or a closely related life sciences field required.
Thorough knowledge of laboratory operations, healthcare administration, clinical practices, and laboratory management systems.
Working knowledge of applicable federal, state, and regulatory requirements governing laboratory operations.
Strong understanding of quality assurance, quality control, laboratory accreditation, and compliance standards.
Advanced analytical, organizational, and problem-solving skills with the ability to interpret complex clinical and operational data.
Demonstrated ability to exercise sound judgment, initiative, and decision-making in a fast-paced healthcare environment.
Strong interpersonal skills with the ability to establish and maintain effective working relationships with physicians, staff, patients, vendors, and the public.
Proficiency in computer systems, laboratory information systems (LIS), and business applications.
Excellent verbal and written communication skills, including report preparation, presentation delivery, and policy/procedure documentation.
Able to maintain confidentiality and handle sensitive information with discretion.
Physical and Mental Demands
Reasonable accommodations may be provided for individuals with disabilities.
Physical Requirements:
Occasionally required to stand, walk, and sit for extended periods.
Use hands to handle objects, tools, or controls; reach with hands and arms.
Occasionally lift, push, pull, or move up to 20 pounds.
Occasionally required to climb stairs, balance, stoop, kneel, bend, crouch, or crawl.
Vision Requirements:
Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.