Lab Customer Service Representative

JOB SUMMARY

Join our growing team and play a vital role in supporting customers, field representatives, and laboratory operations within a fast-paced, collaborative environment. This position offers a unique blend of customer service, laboratory support, and operational responsibilities, making it an excellent opportunity for someone who enjoys variety, problem-solving, and building relationships.

ESSENTIAL JOB RESPONSIBILITIES

• Communicate directly with customers, suppliers, external labs, internal departments and field representatives regarding orders, quotes, purchase orders, lab results, troubleshooting, questions, etc.
• Develop quotes for customers and field representatives.
• Enter orders placed by customers and field representatives into the ordering system.
• Complete orders in our system to be shipped and invoiced.
• Send samples to external labs.
• Request quotes from vendors (reagents/external labs).
• File reports.
• Order Lab CS supplies (bottle labels, sample bottles, tape, boxes & etc.).
• Adhere to and support all safety policies and guidelines.
• Work on special projects and perform other related duties as assigned.

REQUIRED QUALIFICATIONS

• A high school diploma or equivalent.
• Strong relevant qualitative and quantitative skills.
• Self-motivated team player who demonstrates integrity, sound character, leadership ability, and strong social skills.
• Ability to multi-task.
• Attentiveness to detail.
• Data entry experience.
• Excellent verbal and written communication skills.
• Strong computer skills and a willingness to learn new systems and techniques in a fast-paced environment.

COMPENSATION & BENEFITS

The anticipated hourly rate for this position is between $20 - $23 per hour, depending on qualifications and experience. We also offer a comprehensive benefits package including medical, dental, vision, 401(k) with company match, and paid time off.