Lab Coordinator, IT

Job Summary

Under the direction of the Manager of Academic Computing Support, provides technical and operational support for students, faculty, and staff in assigned instructional computing areas (could include labs or other technical support areas). Currently assigned to the Learning Emporium in the Library, University Partnerships, and West Valley City Campus.

Essential Duties & Responsibilities

• Coordinates technical support for the Pharos print-metering (Uniprint) system.
• Coordinates technical support for thin-clients and administers the HP Device Manager for thin clients.

Knowledge & Skills & Abilities

• Extremely customer service oriented.
• Ability to work closely with team members from multiple departments.
• Strong working knowledge of computer systems, including hardware setup / troubleshooting, software setup / installation, general maintenance.
• Ability to supervise others.
• Excellent organizational skills.
• Ability to train others.
• Ability to learn systems and procedures easily.
• Wide degree of creativity.
• Ability to adapt and proactively offer solutions to a changing technological environment.
• Ability to communicate effectively with a broad range of people with a variety of abilities and backgrounds, to maintain good working relationships across the College.
• Ability to work with all groups from a variety of academic, socioeconomic, cultural, and ethnic backgrounds, and with community college students, faculty, and staff, including those with disabilities.

Minimum Qualifications

• Bachelor's Degree in Computer Science or Computer Information Systems or a discipline that uses computers extensively.
• Zero (0) to three (3) years of direct, paid, full-time work experience in the technology service industry.

Preferred Qualifications

• Additional related work experience in the technology service industry.
• Supervisory experience.
• Excellent working knowledge of the most current Windows operating systems.
• Excellent working knowledge of the most current MS Office Suite application software.
• Good working knowledge of wireless technology.
• Good working knowledge of software imaging processes such as Microsoft Enterprise Configuration Manager (MECM) or similar systems.
• Good working knowledge of thin-clients and virtual desktops.
• Good working knowledge of print-metering software such as Pharos.
• Industry standard certifications (A+, etc.).
• Working knowledge of AutoCad and Solid Works or similar CAD software.

SLCC Information

Salt Lake Community College is Utah’s largest open-access college in the state. We proudly educate 45,000+ students pursuing degrees in 100+ programs across 8 areas of study, and Utah’s fastest growing industries and four-year baccalaureate programs consistently welcome SLCC graduates. Every SLCC employee has a hand in transforming students’ lives to strengthen its surrounding communities. SLCC employees work at 8 locations across the valley and capital city of Salt Lake with easy access to the beautiful Wasatch Mountains, world-class outdoor recreation, sporting events, museums, history, and arts and entertainment. Salt Lake Community College seeks and values contributions from each community member and welcomes new perspectives. A respectful work environment is its top priority; academic excellence and lasting transformation occurs when we can collaborate freely. As an emerging Hispanic Serving Institution, SLCC leads the state with the highest enrollment of students from the Latinx/a/o community. SLCC is committed to serving students and being a model for inclusive and transformative education. Salt Lake Community College (SLCC) is fully committed to policies of equal employment and nondiscrimination. The College does not discriminate on the basis of race, color, national origin, age, sex, sexual orientation, gender identity, genetic information, disability, religion, protected veteran status, expression of political or personal beliefs outside of the workplace, or any other status protected under applicable federal, state, or local law. SLCC is a participating employer with Utah Retirement Systems (“URS”). In addition to URS, SLCC offers several other retirement account options. This position is subject to a successful completion of a criminal background check.