LAA Supervisor

About the role

The Legal Administrative Assistant (LAA) Supervisor provides hands-on leadership and management of our LSS Teams, ensuring effective workload distribution, assignment management, and employee performance. The role is responsible for fostering a high-performance, collaborative work environment by building strong relationships with attorneys, paralegals, administrators, HR, receptionist and other support staff.

Responsibilities

• Supervise and support the LAA staff and teams to ensure efficient timekeeper support, fostering an open and collaborative environment.
• Partner with HR to address employee relations matters in a proactive, timely manner, ensuring issues are documented and resolved with clear follow-up.
• Develop and maintain strong relationships with timekeepers, serving as a key point of contact between the LSS Team and the timekeepers.
• Act as the liaison between the LSS Team and timekeepers to ensure clear communication, effective workflow management, and resolution of any issues or concerns that may arise.
• Collaborate with timekeepers to ensure that the LSS team is providing necessary support, anticipating needs, and aligning resources to meet client and firm business needs.
• Partner, support, and lead Team Leads to promote teamwork, transparency, and engagement among LSS teams.
• Facilitate open dialogue between timekeepers, Team Leads, and LAAs to ensure mutual understanding, effective delegation of tasks, and fostering a collaborative work environment.
• Actively foster positive relationships with team members, offering support, guidance, and regular feedback to enhance employee satisfaction and performance.
• Promote positive team dynamics by actively engaging in team meetings, encouraging open communication, and addressing concerns with a solution-focused approach.
• Supervise Receptionist staff, ensuring adequate coverage for the Firm’s phone system, meeting room scheduling, and ensure team members are well-supported.
• Support employee well-being by partnering with HR to create a work environment where employees feel valued and heard.
• Conduct regular check-in meetings with Team Leads, LAAs, and Receptionists to provide feedback, support, and discuss ongoing development.
• Manage the annual performance evaluation process for Team Leads, LAAs, and Receptionists, collaborating with the Senior Legal Support Services Manager and HR to ensure fairness and consistency.
• Communicate compensation updates, including salary increases, bonuses, and benefits changes.
• Develop and implement training and development plans when necessary, providing resources and ongoing support to help employees succeed.
• Encourage continuous learning by collaborating with the Senior Legal Support Services Manager to identify training needs, promote professional development opportunities, and support employee and team growth.
• Recognize and celebrate achievements, fostering a culture of recognition and motivation.
• Collaborate with HR to oversee the recruitment process for LAA and Receptionist positions, ensuring a seamless and inclusive hiring process.
• Develop a pipeline for LAA roles, proactively identifying and engaging potential candidates to ensure a strong talent pool for current and future openings.
• Ensure cultural and operational fit in new hires by participating in interviews and supporting the selection process.
• Facilitate onboarding for new team members, ensuring they are well-integrated into the team and receive appropriate support and training.
• Facilitate offboarding processes for departing employees, ensuring smooth transitions and acting on any exit interview feedback to improve team dynamics and retention efforts.
• Provide leadership and direction to the Team Leads, LAAs and Receptionists, ensuring they are equipped to perform at their best.
• Collaborate with other departments to ensure the LAA function is aligned with broader goals.
• Perform other duties as assigned.

Qualifications

• Four-year college degree or post high school training in the legal industry (Legal Secretary or Paralegal Certificate) preferred.
• At least 2-4 years of prior management or supervisory experience in a professional services environment, with a focus on employee relations, development, and team dynamics.
• Law Firm experience preferred.

Skills

• Strong verbal and written communication skills.
• Self-motivated with excellent organizational skills and attention to detail.
• Highly professional with a strong customer service orientation, commitment to meeting deadlines, and ability to multitask in a fast-paced and dynamic environment.
• Strong professional, independent thinking skills with strength in problem solving and the ability to offer constructive opinions and creative solutions.
• A team player who motivates and educates other team members.

Benefits & Compensation

Stinson LLP offers a competitive compensation and benefits package, including:

• Medical, dental, and vision health plans
• Medical savings accounts
• Firm-provided Employee Assistance Program (EAP), Wellness Program, and Caregiving Support Concierge Services
• Employer-paid life insurance and AD&D
• Short- and long-term disability benefits
• Generous paid time off for holidays, vacation, bereavement, jury duty, and paid leave for sick and safe time, parental, and military
• Adequate work-life programs, including service bonuses, back-up child, elder, and pet care, and an employee discount program

The salary range for this role is $95,000 - $105,000. The salary range for this position is based on a variety of factors, including experience, skills, qualifications, and location.