L2 Support _ NICE Actimize
Avanciers Inc. · New York, NY · 3 mo ago
On-siteOTHRContract
Location
New York, USA
Primary Skills
- Actimize (CDD/SAM) and Bridger XG (OFAC) L2 production support, with incident/escalation governance
Secondary Skills
- PDLGD, CreditLens, BancWare, Archer GRC, ITIL, SQL, ServiceNow, client stakeholder management
Purpose of the Role
The onsite L2 production support of the IDB Risk and Compliance application portfolio, acting as the bridge between the client's business/IT stakeholders in NY and the offshore L2 support team in Chennai. This role owns service levels, incident governance, and continuous improvement of the L2 support function.
Eligibility Criteria
- Bachelor's degree in Computer Science, Information Systems, or related field
- Minimum 12+ years of overall IT experience, with at least 5 years in financial crime compliance, risk, or banking application production support
- Prior experience supporting a US banking or financial services client is strongly preferred