L2 NOC (Windows) Night Shift

Responsibilities

• Administers Windows development, test, and production servers including reloading, re-imaging, patching, GPO configuration, and OS hardening.
• Diagnoses and resolves complex Windows OS, Active Directory, and server connectivity issues.
• Performs daily monitoring of Windows systems, services, and performance; initiates proactive remediation.
• Installs, removes, and upgrades Windows-based software packages and agents.
• Owns Level 2 Windows-related tickets through resolution, including root cause analysis.
• Provides system evaluation reports and contributes to operational recommendations for Windows environments.
• Updates system records, ensures licensing compliance, and maintains accurate configuration data for Windows assets.
• Creates runbooks and how-to guides; trains Level 1 analysts on Windows procedures.

Requirements

• BA/BS degree and 2–4 years of relevant experience OR equivalent combination.
• Strong experience with Windows troubleshooting and server administration.
• Ability to support 24×7 operations and rotating shifts.
• U.S. Citizenship and U.S. residency required.
• Eligible for any required U.S. Government export control authorizations (role may involve access to export‑controlled commodities and technology).
• Night Shift: 6pm - 6am EST.
• May also hold Linux credentials if permitted.