L1 Technical Support (Colombia)

Birdseye Security Solutions · Bogota, NJ · 1 mo ago

On-siteInformation TechnologyFull-time

Supervise and perform all hardware/software upgrading activities
Backup maintenance on all computers
Understand and ability to install, configure and test all workstation hardware/software
Perform technical support for North American Clients
Contact internet provider and quickly deal with any internet issues/outages
Resolve all monitoring station network related issues quickly and efficiently
Resolve all customer network related issues quickly and efficiently
Create detailed documentation of all work performed
Create and upkeep technical manuals
Maintain CCTV and access control infrastructure internally and externally
Daily communication with customers verbally and via email
Schedule and attend all technical support meetings and sessions with staff and customers
Update service records every single time a service or interaction is performed on any hardware or software inside the station, or customers' sites, or customers' customer sites
Take ownership of tasks and ensure complete resolution
Pay close attention to detail while performing technical tasks
Quickly learn new technologies through the use of self-study materials
Provide accurate estimates of how long tasks will take

Experience in network administration
Experience in working with Cisco Meraki, Ubiquity and Mikrotik
Understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS)
Solid understanding of the OSI or TCP/IP model
Windows System Maintenance
Solid understanding of existing and emerging technologies
Ability to focus on results and execute the plan as discussed and decided
Able to adapt to new technologies and business strategies
Able to remain calm during stressful situations

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